{"id":22385,"date":"2025-11-27T11:16:49","date_gmt":"2025-11-27T11:16:49","guid":{"rendered":"https:\/\/tjekvik.com\/?page_id=22385"},"modified":"2025-12-09T17:43:23","modified_gmt":"2025-12-09T17:43:23","slug":"bmw-gruenblau-grupo-resnova-fallstudie","status":"publish","type":"page","link":"https:\/\/tjekvik.com\/de\/kundenberichte\/bmw-gruenblau-grupo-resnova-fallstudie\/","title":{"rendered":"BMW Gr\u00fcnblau Grupo Resnova Fallstudie"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22385\" class=\"elementor elementor-22385 elementor-22384\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46c6f802 e-flex e-con-boxed e-con e-parent\" data-id=\"46c6f802\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4fd2648 e-con-full e-flex e-con e-child\" data-id=\"4fd2648\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3ad6943 e-con-full e-flex e-con e-child\" data-id=\"3ad6943\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2b1e71c e-con-full e-flex e-con e-child\" data-id=\"2b1e71c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3cee845 e-con-full e-flex e-con e-child\" data-id=\"3cee845\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fb5f0f elementor-widget elementor-widget-heading\" data-id=\"2fb5f0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">BMW Gr\u00fcnblau Grupo Resnova<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9c8b3e e-con-full elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-mobile_extra e-flex e-con e-child\" data-id=\"f9c8b3e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eff58e5 elementor-widget elementor-widget-image\" data-id=\"eff58e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"576\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-768x576.jpg\" class=\"attachment-medium_large size-medium_large wp-image-22404\" alt=\"Grunblau entrance\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-768x576.jpg 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-300x225.jpg 300w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-1024x768.jpg 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-1536x1152.jpg 1536w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-2048x1536.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbce14e e-con-full e-flex e-con e-child\" data-id=\"fbce14e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61c4587 elementor-widget elementor-widget-heading\" data-id=\"61c4587\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Juni 2025<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0f475c e-con-full e-flex e-con e-child\" data-id=\"e0f475c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8703d50 elementor-widget elementor-widget-heading\" data-id=\"8703d50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">BMW Gr\u00fcnblau Grupo Resnova Erfolgsgeschichte  <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c32092b e-con-full e-flex e-con e-child\" data-id=\"c32092b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d2194c elementor-widget elementor-widget-heading\" data-id=\"7d2194c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Steigerung der betrieblichen Effizienz mit digitalem Check-out im Kundendienst.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d3eec88 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"7d3eec88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a1dd33a elementor-widget elementor-widget-image\" data-id=\"4a1dd33a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"576\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-768x576.jpg\" class=\"attachment-medium_large size-medium_large wp-image-22404\" alt=\"Grunblau entrance\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-768x576.jpg 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-300x225.jpg 300w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-1024x768.jpg 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-1536x1152.jpg 1536w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-2048x1536.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-625b1d8f e-flex e-con-boxed e-con e-parent\" data-id=\"625b1d8f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3baa5c9f elementor-widget elementor-widget-text-editor\" data-id=\"3baa5c9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Das nordspanische Autohaus BMW Gr\u00fcnblau, das zur Grupo Resnova geh\u00f6rt, begann im Jahr 2023 mit der digitalen Transformation seines Kundendienstes. Mit der Einf\u00fchrung der Selbstbedienungsl\u00f6sungen von Tjekvik konnte das Autohaus die Servicezeiten verl\u00e4ngern, die betriebliche Effizienz steigern und das Kundenerlebnis verbessern. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3853873a e-flex e-con-boxed e-con e-parent\" data-id=\"3853873a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3fae0d2 e-con-full e-flex e-con e-child\" data-id=\"3fae0d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b3dee36 elementor-widget elementor-widget-image\" data-id=\"2b3dee36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/check-inn-1-1024x576.jpg\" class=\"attachment-large size-large wp-image-22437\" alt=\"Grunblau self service area\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/check-inn-1-1024x576.jpg 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/check-inn-1-300x169.jpg 300w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/check-inn-1-768x432.jpg 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/check-inn-1-1536x864.jpg 1536w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/check-inn-1-2048x1152.jpg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37332193 e-con-full e-flex e-con e-child\" data-id=\"37332193\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec62ee3 elementor-widget elementor-widget-heading\" data-id=\"7ec62ee3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Lange Wartezeiten f\u00fcr Kunden, \u00dcberstunden f\u00fcr das Team  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d5598d elementor-widget elementor-widget-text-editor\" data-id=\"4d5598d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vor der Einf\u00fchrung des Indoor Terminals von Tjekvik sah sich BMW Gr\u00fcnblau mit einer Herausforderung konfrontiert, die vielen Autoh\u00e4usern gemein war: Die \u00d6ffnungszeiten des Kundendienstes entsprachen nicht ganz den Kundenbed\u00fcrfnissen (Schlie\u00dfung zur Mittagszeit und nach 18.00 Uhr am Nachmittag), und die Abgabe und Abholung von Fahrzeugen musste innerhalb eines begrenzten Zeitrahmens erfolgen.<\/p><p>In vielen F\u00e4llen mussten die Kunden mehrere Minuten warten, bis sie ihre Schl\u00fcssel abholen konnten, so dass die Serviceberater unn\u00f6tige \u00dcberstunden machen mussten.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-568f5fae e-flex e-con-boxed e-con e-parent\" data-id=\"568f5fae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-38a6f1b4 e-con-full e-flex e-con e-child\" data-id=\"38a6f1b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7c9d2ea3 e-con-full elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-mobile_extra e-flex e-con e-child\" data-id=\"7c9d2ea3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28481278 elementor-widget elementor-widget-image\" data-id=\"28481278\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"1151\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-768x1151.jpg\" class=\"attachment-medium_large size-medium_large wp-image-22422\" alt=\"hand putting key in locker indoor\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-768x1151.jpg 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-200x300.jpg 200w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-683x1024.jpg 683w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-1024x1536.jpg 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-1366x2048.jpg 1366w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-scaled.jpg 1707w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e79eac1 elementor-widget elementor-widget-heading\" data-id=\"5e79eac1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mehr als die H\u00e4lfte der Kunden gehen heute nicht mehr \u00fcber den Empfang  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36bd607f elementor-widget elementor-widget-text-editor\" data-id=\"36bd607f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>BMW Gr\u00fcnblau installierte den Indoor Terminal von Tjekvik in einem eigens daf\u00fcr vorgesehenen, \u00fcberdachten Bereich zwischen der Rezeption und dem Outdoor Terminal, so dass die Kunden von 8:00 Uhr morgens bis 21:00 Uhr abends Zugang zum Terminal haben.<\/p><p>Auf diese Weise k\u00f6nnen Kunden ihre Fahrzeuge selbstst\u00e4ndig abholen, und zwar zu einem Zeitpunkt, der ihnen am besten passt, auch au\u00dferhalb der \u00fcblichen Gesch\u00e4ftszeiten des Autohauses.<\/p><p>Infolgedessen m\u00fcssen 50 % der Kunden nicht mehr an der Rezeption anhalten, sondern gehen direkt zum Terminal, um ihre Autoschl\u00fcssel abzuholen oder abzugeben. Nur Kunden, die sich um Versicherungsangelegenheiten oder komplexere Reparaturen k\u00fcmmern m\u00fcssen, werden von einem Berater pers\u00f6nlich betreut. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b86b40d e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"3b86b40d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32dbae97 elementor-widget elementor-widget-image\" data-id=\"32dbae97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"1151\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-768x1151.jpg\" class=\"attachment-medium_large size-medium_large wp-image-22422\" alt=\"hand putting key in locker indoor\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-768x1151.jpg 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-200x300.jpg 200w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-683x1024.jpg 683w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-1024x1536.jpg 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-1366x2048.jpg 1366w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-scaled.jpg 1707w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5861b0e0 e-grid e-con-boxed e-con e-parent\" data-id=\"5861b0e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c4c2e79 elementor-widget elementor-widget-counter\" data-id=\"1c4c2e79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<p class=\"elementor-counter-title\">Benutzen Sie den Terminal<\/p>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"50\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bc76e73 elementor-widget elementor-widget-counter\" data-id=\"7bc76e73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<p class=\"elementor-counter-title\">Selbstbedienungs-Check-out<\/p>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"20\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-331311b5 elementor-widget elementor-widget-counter\" data-id=\"331311b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<p class=\"elementor-counter-title\">Erweiterte Servicezeiten<\/p>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"9\" data-from-value=\"\" data-delimiter=\",\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">pm<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce24168 e-flex e-con-boxed e-con e-parent\" data-id=\"ce24168\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf56f45 elementor-widget elementor-widget-heading\" data-id=\"cf56f45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Das Terminal, ein zus\u00e4tzlicher Arm f\u00fcr den Berater<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edcb830 e-flex e-con-boxed e-con e-parent\" data-id=\"edcb830\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4408c7b elementor-widget elementor-widget-text-editor\" data-id=\"4408c7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>BMW Gr\u00fcnblau hat derzeit einen hohen Anteil an Selbstbedienungskassen von 20% und setzt Ma\u00dfnahmen um, um diesen Anteil noch weiter zu erh\u00f6hen.<\/p><p>Der Schl\u00fcssel zu dieser hohen Akzeptanzrate?<\/p><p>Die Flexibilit\u00e4t, die sie den Kunden bietet, kombiniert mit der M\u00fche, die die Berater aufwenden, um zu erkl\u00e4ren, wie die Selbstbedienung funktioniert und welche Vorteile sie bietet. Wenn Kunden ihr Auto im Autohaus abgeben, erkl\u00e4ren ihnen die Berater, dass sie eine SMS erhalten, wenn ihr Fahrzeug zur Abholung bereit ist, mit Anweisungen, wie sie dies am Terminal tun k\u00f6nnen. Die Berater bieten sogar an, die Kunden anzurufen, um sicherzustellen, dass sie die SMS erhalten haben.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99ea315 e-flex e-con-boxed e-con e-parent\" data-id=\"99ea315\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3dbf2c elementor-widget elementor-widget-image\" data-id=\"c3dbf2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-03-28-a-las-165553_747cc4dc-1024x768.jpg\" class=\"attachment-large size-large wp-image-22410\" alt=\"Grunblau recepcion directa workshop\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-03-28-a-las-165553_747cc4dc-1024x768.jpg 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-03-28-a-las-165553_747cc4dc-300x225.jpg 300w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-03-28-a-las-165553_747cc4dc-768x576.jpg 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-03-28-a-las-165553_747cc4dc-1536x1152.jpg 1536w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-03-28-a-las-165553_747cc4dc.jpg 1600w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47da0a0 e-flex e-con-boxed e-con e-parent\" data-id=\"47da0a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6246ad elementor-widget elementor-widget-text-editor\" data-id=\"f6246ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dank der Selbstbedienungsl\u00f6sungen von Tjekvik ist das Autohaus in der Lage, Kunden, die nachmittags oder am Wochenende kommen, um ihre Fahrzeuge abzuholen, l\u00e4ngere Bring- und Abholzeiten anzubieten, ohne die Schichten der Berater zu verl\u00e4ngern oder deren Arbeitsbelastung zu erh\u00f6hen.<\/p><p>Derzeit erw\u00e4gt Gr\u00fcnblau, einen h\u00f6heren Prozentsatz der Abholungen zum Terminal zu leiten und die pers\u00f6nliche \u00dcbergabe auf Ausnahmef\u00e4lle zu beschr\u00e4nken, die ein zus\u00e4tzliches Gespr\u00e4ch mit dem Kunden erfordern, da Reparaturerkl\u00e4rungen und die Rechnung bereits durch die Selbstbedienung erleichtert werden.<\/p><p>Trotz anf\u00e4nglicher Zur\u00fcckhaltung ist das Terminal zu einem festen Bestandteil des Teams von BMW Gr\u00fcnblau geworden. Die Berater k\u00f6nnen direkt im Tjekvik-System personalisierte Notizen, Auftragsdetails und Rechnungserl\u00e4uterungen hinterlassen, die dem Kunden bei der Abholung seines Fahrzeugs deutlich angezeigt werden. <\/p><p>Laut Miguel \u00c1ngel L\u00f3pez, Leiter des Kundendienstes bei Gr\u00fcnblau, &#8222;ist ein entscheidender Moment, wenn mehr Kunden warten als Berater zur Verf\u00fcgung stehen, sei es, weil Kunden ohne Termin kommen oder weil sie au\u00dferhalb der vereinbarten Zeit kommen. Wenn wir aus irgendeinem Grund nicht das gesamte Team zur Verf\u00fcgung haben, wird das Terminal zu einem zus\u00e4tzlichen Berater.&#8220;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ad77e5 e-flex e-con-boxed e-con e-parent\" data-id=\"5ad77e5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7f3b7b5 e-con-full e-flex e-con e-child\" data-id=\"7f3b7b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6027b88 elementor-widget elementor-widget-image\" data-id=\"6027b88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27956-1-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-image-22428\" alt=\"check in check out screen kiosk indoor\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27956-1-768x512.jpg 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27956-1-300x200.jpg 300w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27956-1-1024x683.jpg 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27956-1-1536x1024.jpg 1536w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27956-1-2048x1366.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54cc829 e-con-full e-flex e-con e-child\" data-id=\"54cc829\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6935ceb elementor-widget elementor-widget-heading\" data-id=\"6935ceb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Digitaler Checkout: ein Gewinn f\u00fcr alle<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5f4b9b elementor-widget elementor-widget-text-editor\" data-id=\"e5f4b9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Laut Miguel \u00c1ngel ist die beste Werbung f\u00fcr den Selbstbedienungs-Check-in der Check-out. Viele Kunden z\u00f6gern zun\u00e4chst, aber sobald sie das Terminal f\u00fcr die Abholung ihres Autos nutzen und sehen, wie einfach der Vorgang ist, sind sie viel eher bereit, es auch f\u00fcr die R\u00fcckgabe ihres Fahrzeugs zu nutzen. <\/p><p>Die Erfahrungen der BMW Gr\u00fcnblau Resnova Gruppe zeigen, wie die Selbstbedienungstechnologie von Tjekvik Abl\u00e4ufe optimieren, Zeit sparen und Serviceberater entlasten kann, w\u00e4hrend gleichzeitig ein hohes Ma\u00df an Kundenzufriedenheit erhalten bleibt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58ffd7b0 e-flex e-con-boxed e-con e-parent\" data-id=\"58ffd7b0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7472007b elementor-testimonial--skin-default elementor-testimonial--layout-image_inline elementor-testimonial--align-center elementor-arrows-yes elementor-pagination-type-bullets elementor-widget elementor-widget-testimonial-carousel\" data-id=\"7472007b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;show_arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;speed&quot;:500,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;loop&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]}}\" data-widget_type=\"testimonial-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial__content\">\n\t\t\t\t\t<div class=\"elementor-testimonial__text\">\n\t\t\t\t\t\t<p>\"Ein entscheidender Moment ist, wenn mehr Kunden warten als Berater zur Verf\u00fcgung stehen, sei es, weil Kunden ohne Termin kommen oder weil sie au\u00dferhalb der vereinbarten Zeit kommen. Wenn wir aus irgendeinem Grund nicht das gesamte Team zur Verf\u00fcgung haben, wird das Terminal zu einem zus\u00e4tzlichen Berater.\" <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-testimonial__footer\">\n\t\t\t\t\t\t\t\t<cite class=\"elementor-testimonial__cite\"><span class=\"elementor-testimonial__name\">Miguel \u00c1ngel L\u00f3pez<\/span><span class=\"elementor-testimonial__title\">Direktor After-Sales<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>BMW Gr\u00fcnblau Grupo Resnova Juni 2025 BMW Gr\u00fcnblau Grupo Resnova Erfolgsgeschichte Steigerung der betrieblichen Effizienz mit digitalem Check-out im Kundendienst. Das nordspanische Autohaus BMW Gr\u00fcnblau, das zur Grupo Resnova geh\u00f6rt, begann im Jahr 2023 mit der digitalen Transformation seines Kundendienstes. Mit der Einf\u00fchrung der Selbstbedienungsl\u00f6sungen von Tjekvik konnte das Autohaus die Servicezeiten verl\u00e4ngern, die betriebliche [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":20411,"parent":3777,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22385","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Dieser Stellantis &amp; You-H\u00e4ndler in Hamburg hat sich f\u00fcr die Selbstbedienungs-Terminals von Tjekvik entschieden, um Nachfragespitzen zu bew\u00e4ltigen und den Betrieb zu optimieren.\" \/>\n\t<meta name=\"robots\" content=\"max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n\t<meta name=\"google-site-verification\" content=\"9PXm2QtMM5RDVYRpa-EGrnVOmNWMB8RJJfHjriN0nJQ\" \/>\n\t<link 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