{"id":12992,"date":"2025-02-12T08:28:36","date_gmt":"2025-02-12T08:28:36","guid":{"rendered":"https:\/\/tjekvik.com\/informe-2024-el-autoservicio-digital-en-la-posventa-aumenta-un-46\/"},"modified":"2025-07-06T04:51:31","modified_gmt":"2025-07-06T04:51:31","slug":"informe-2024-el-autoservicio-digital-en-la-posventa-aumenta-un-46","status":"publish","type":"post","link":"https:\/\/tjekvik.com\/es\/blog\/informe-2024-el-autoservicio-digital-en-la-posventa-aumenta-un-46\/","title":{"rendered":"Informe 2024: El autoservicio digital en la posventa aumenta un 46"},"content":{"rendered":"<p><strong>N\u00fameros clave de Tjekvik en 2024:  <\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>4,1 millones de interacciones de autoservicio procesadas en todo el mundo<\/li>\n<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>2,7 millones de clientes revisaron y repararon sus veh\u00edculos desde casa<\/li>\n<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>17,3 millones de euros<\/strong> generados en ventas con valor a\u00f1adido<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"> <\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"> <\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"> <\/li>\n<\/ul>\n<p>Seg\u00fan los datos de Tjekvik para 2024, la demanda de autoservicio digital en posventa por parte de los clientes sigue aumentando.<\/p>\n<p>M\u00e1s de 4,1 millones de clientes de todo el mundo utilizaron soluciones digitales de facturaci\u00f3n y salida el a\u00f1o pasado, lo que supone un aumento interanual del 46%.<\/p>\n<p>Estas son las principales conclusiones de los datos de uso global de Tjekvik para 2024. <a href=\"https:\/\/www.am-online.com\/news\/uk-digital-self-service-use-increased-by-47-in-2024\" target=\"_blank\" rel=\"noopener\">Aqu\u00ed<\/a> encontrar\u00e1s informaci\u00f3n sobre la adopci\u00f3n del autoservicio digital en el Reino Unido. <\/p>\n<h3>La adopci\u00f3n del autoservicio digital est\u00e1 impulsada por la comodidad  <\/h3>\n<p>Las soluciones de autoservicio ofrecen a los clientes la flexibilidad de facturar y retirar sus veh\u00edculos utilizando sus propios dispositivos en casa o a trav\u00e9s de los quioscos con pantalla t\u00e1ctil del concesionario.  <\/p>\n<p>El autoservicio digital permite a los clientes dar instrucciones de reparaci\u00f3n, seleccionar elementos de valor a\u00f1adido, dar su autorizaci\u00f3n y entregar las llaves seg\u00fan su propio horario, sin tener que hacer cola en el concesionario.  <\/p>\n<p>El a\u00f1o pasado, 2.697.149 millones de clientes <a href=\"https:\/\/tjekvik.com\/es\/check-in-online-desde-casa\/\" target=\"_blank\" rel=\"noreferrer noopener\">hicieron el check-in desde casa<\/a>, lo que supone un aumento del 51% respecto a 2023.<\/p>\n<p>Otros 1,1 millones de clientes utilizaron los quioscos con pantalla t\u00e1ctil de Tjekvik en el concesionario para facturar sus veh\u00edculos, un 32% m\u00e1s que en 2023.  <\/p>\n<p>Puedes obtener m\u00e1s informaci\u00f3n sobre <a href=\"https:\/\/tjekvik.com\/es\/check-in-online-desde-casa\/\" target=\"_blank\" rel=\"noreferrer noopener\">las soluciones de Tjekvik para concesionarios aqu\u00ed<\/a>.  <\/p>\n<p>En cuanto a la facturaci\u00f3n digital, m\u00e1s de 243.000 clientes utilizaron la de Tjekvik al recoger sus veh\u00edculos, lo que supone un aumento del 49% respecto a 2023.  <\/p>\n<h3>Aumenta la comodidad con el autoservicio 24\/7<\/h3>\n<p><a href=\"https:\/\/tjekvik.com\/es\/terminales-de-exterior\/\" target=\"_blank\" rel=\"noreferrer noopener\">El quiosco exterior de Tjekvik<\/a>, que permite una experiencia fluida de entrada y salida fuera del horario laboral tradicional de los concesionarios, tambi\u00e9n experiment\u00f3 un aumento de uso en 2024.  <\/p>\n<p>Dise\u00f1ado para ofrecer seguridad y durabilidad en cualquier condici\u00f3n meteorol\u00f3gica, el quiosco de exterior aumenta la flexibilidad y la comodidad tanto para los clientes como para los distribuidores, permiti\u00e9ndoles ampliar su servicio y atender a m\u00e1s clientes.  <\/p>\n<h3>Impulsar el crecimiento de los ingresos con nuevas oportunidades de venta<\/h3>\n<p>Seg\u00fan una <a href=\"https:\/\/tjekvik.com\/es\/blog\/el-72-de-los-clientes-de-posventa-esta-dispuesto-a-que-le-vendan-productos-y-servicios-adicionales\/\" target=\"_blank\" rel=\"noreferrer noopener\">encuesta de Tjekvik realizada el a\u00f1o pasado<\/a>, el 72% de los clientes de posventa est\u00e1n interesados en conocer productos y servicios de valor a\u00f1adido relevantes cuando llevan su veh\u00edculo a revisi\u00f3n.  <\/p>\n<p>Tjekvik facilita la venta de productos y servicios espec\u00edficos, dando a los clientes la libertad de elegir lejos de la presi\u00f3n de la recepci\u00f3n del servicio.  <\/p>\n<p>En 2024, los concesionarios de todo el mundo generaron 17.387.692 euros en ventas de valor a\u00f1adido.  <\/p>\n<figure id=\"attachment_12899\" aria-describedby=\"caption-attachment-12899\" style=\"width: 800px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-12894 size-large\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/02\/NK28071-Edit-1024x683.jpg\" alt=\"Tjekvik Kiosco Upselling\" width=\"800\" height=\"534\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/02\/NK28071-Edit-1024x683.jpg 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/02\/NK28071-Edit-300x200.jpg 300w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/02\/NK28071-Edit-768x513.jpg 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/02\/NK28071-Edit.jpg 1500w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-12899\" class=\"wp-caption-text\"><br \/>\n#Tjekvik_kiosk_upselling<\/figcaption><\/figure>\n<h4>Sobre Tjekvik  <\/h4>\n<p>Tjekvik produce tecnolog\u00edas inteligentes de autoservicio que permiten a los clientes de servicios, mantenimiento y reparaci\u00f3n evitar las colas y facturar y retirar sus veh\u00edculos cu\u00e1ndo, c\u00f3mo y d\u00f3nde quieran: en casa, en el concesionario o de forma segura al aire libre.  <\/p>\n<p>M\u00e1s de 2.000 concesionarios utilizan ya las soluciones de Tjekvik, que ofrecen a los clientes la flexibilidad de facturar y retirar sus veh\u00edculos en el momento y lugar que m\u00e1s les convenga.  <\/p>\n\n<div class=\"hs-cta-embed hs-cta-simple-placeholder hs-cta-embed-108170456292\" style=\"max-width:100%; max-height:100%; width:700px;height:269.53125px\" data-hubspot-wrapper-cta-id=\"108170456292\">\n  <a href=\"https:\/\/cta-eu1.hubspot.com\/web-interactives\/public\/v1\/track\/redirect?encryptedPayload=AVxigLJ48eFSeC5iyPw%2FYJQeZZ%2B2y%2Fb5GjjBAn%2BcbCwiLWLFFS4x1jMEqzN9O8nPDdumC8M62hUt3qdw4gfg0dBRe5AZM41did0fS%2F1B4YxfxC7VvkE%3D&#038;webInteractiveContentId=108170456292&#038;portalId=26682254\" target=\"_blank\" rel=\"noopener\" crossorigin=\"anonymous\">\n    <img decoding=\"async\" alt=\"Comienza tu viaje digital Habla con nosotros para explorar tus necesidades y encontrar la soluci\u00f3n de autoservicio perfecta. \" loading=\"lazy\" src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/26682254\/interactive-108170456292.png\" style=\"height: 100%; width: 100%; object-fit: fill\" onerror=\"this.style.display='none'\"\/>\n  <\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Seg\u00fan los datos de Tjekvik para 2024, la demanda de autoservicio digital en posventa por parte de los clientes sigue aumentando.<br \/>\nM\u00e1s de 4,1 millones de clientes de todo el mundo utilizaron soluciones digitales de facturaci\u00f3n el a\u00f1o pasado, un 46% m\u00e1s que en 2023.  <\/p>\n","protected":false},"author":29,"featured_media":12991,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[62],"tags":[73,66],"class_list":["post-12992","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-informe","tag-noticias"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Seg\u00fan los datos de Tjekvik para 2024, la demanda de autoservicio digital en posventa por parte de los clientes sigue aumentando. 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