{"id":15924,"date":"2025-03-09T12:13:58","date_gmt":"2025-03-09T12:13:58","guid":{"rendered":"https:\/\/tjekvik.com\/temoignages-clients\/etude-de-cas-salvador-caetano\/"},"modified":"2025-05-08T07:41:39","modified_gmt":"2025-05-08T07:41:39","slug":"etude-de-cas-salvador-caetano","status":"publish","type":"page","link":"https:\/\/tjekvik.com\/fr\/temoignages-clients\/etude-de-cas-salvador-caetano\/","title":{"rendered":"\u00c9tude de cas Salvador Caetano"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15924\" class=\"elementor elementor-15924 elementor-14400\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2448910b e-flex e-con-boxed e-con e-parent\" data-id=\"2448910b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element 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d=\"M232.6 202.4a8.3 8.3 0 0 0 2.2 5.7 7.2 7.2 0 0 0 5.3 2.4c2.1 0 4-1 5.3-2.4a8.3 8.3 0 0 0 2.2-5.7v-10.8h-15v10.8\"><\/path><circle cx=\"236.1\" cy=\"195.7\" r=\"1.5\"><\/circle><circle cx=\"244.4\" cy=\"195.7\" r=\"1.5\"><\/circle><circle cx=\"240.2\" cy=\"199.7\" r=\"1.5\"><\/circle><circle cx=\"236.1\" cy=\"203.9\" r=\"1.5\"><\/circle><circle cx=\"244.4\" cy=\"203.9\" r=\"1.5\"><\/circle><\/g><use xlink:href=\"#f\" width=\"100%\" height=\"100%\" y=\"-26\"><\/use><use xlink:href=\"#f\" width=\"100%\" height=\"100%\" x=\"-20.8\"><\/use><use xlink:href=\"#f\" width=\"100%\" height=\"100%\" x=\"20.8\"><\/use><use xlink:href=\"#f\" width=\"100%\" height=\"100%\" y=\"25.8\"><\/use><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Portugu\u00eas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1fb74a1f e-flex e-con-boxed e-con e-parent\" data-id=\"1fb74a1f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7c183d85 e-con-full e-flex e-con e-child\" data-id=\"7c183d85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b429106 elementor-widget elementor-widget-image\" data-id=\"2b429106\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"220\" height=\"83\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/salvador-caetano-logo.webp\" class=\"attachment-medium size-medium wp-image-14402\" alt=\"\" title=\"salvador caetano logo | Tjekvik\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f64f1e5 e-con-full elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-mobile_extra e-flex e-con e-child\" data-id=\"5f64f1e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19df2dd9 elementor-widget elementor-widget-image\" data-id=\"19df2dd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"233\" height=\"300\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-showroom-233x300.webp\" class=\"attachment-medium size-medium wp-image-14414\" alt=\"Caetano showroom\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-showroom-233x300.webp 233w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-showroom-795x1024.webp 795w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-showroom-768x990.webp 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-showroom-1192x1536.webp 1192w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-showroom.webp 1551w\" sizes=\"(max-width: 233px) 100vw, 233px\" title=\"Caetano showroom | Tjekvik\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32cb8ecb elementor-widget elementor-widget-heading\" data-id=\"32cb8ecb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Le groupe leader de concessionnaires automobiles Salvador Caetano adopte le libre-service num\u00e9rique\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1372f700 e-con-full e-flex e-con e-child\" data-id=\"1372f700\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4379754b elementor-widget elementor-widget-text-editor\" data-id=\"4379754b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>17 mai 2023<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c5f8c70 elementor-widget elementor-widget-text-editor\" data-id=\"1c5f8c70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"row-fluid-wrapper row-depth-1 row-number-1 dnd_area-row-0-max-width-section-centering dnd_area-row-0-vertical-alignment dnd_area-row-0-background-layers dnd-section dnd_area-row-0-padding dnd_area-row-0-background-image\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-cell dnd-column dnd_area-column-1-vertical-alignment\" data-widget-type=\"cell\" data-x=\"0\" data-w=\"12\"><div class=\"row-fluid-wrapper row-depth-1 row-number-3 dnd_area-column-1-row-1-vertical-alignment dnd-row\"><div class=\"row-fluid \"><div class=\"span6 widget-span widget-type-cell dnd_area-column-4-vertical-alignment dnd-column\" data-widget-type=\"cell\" data-x=\"6\" data-w=\"6\"><div class=\"row-fluid-wrapper row-depth-1 row-number-4 dnd_area-column-4-row-0-padding dnd-row\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-custom_widget dnd-module\" data-widget-type=\"custom_widget\" data-x=\"0\" data-w=\"12\"><div id=\"hs_cos_wrapper_dnd_area-module-5\" class=\"hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text widget-type-rich_text\" data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"module\"><p>Les solutions d&rsquo;enregistrement num\u00e9rique de Tjekvik ont permis d&rsquo;am\u00e9liorer la satisfaction des clients et le chiffre d&rsquo;affaires d&rsquo;un concessionnaire portugais de premier plan.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72e9a257 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"72e9a257\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38e99431 elementor-widget elementor-widget-image\" data-id=\"38e99431\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"990\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-showroom-768x990.webp\" class=\"attachment-medium_large size-medium_large wp-image-14414\" alt=\"Caetano showroom\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-showroom-768x990.webp 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-showroom-233x300.webp 233w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-showroom-795x1024.webp 795w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-showroom-1192x1536.webp 1192w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-showroom.webp 1551w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"Caetano showroom | Tjekvik\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-332c412 e-flex e-con-boxed e-con e-parent\" data-id=\"332c412\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4c937feb e-con-full e-flex e-con e-child\" data-id=\"4c937feb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5331ad77 elementor-widget elementor-widget-image\" data-id=\"5331ad77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"576\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-Tjekvik-terminal-768x576.webp\" class=\"attachment-medium_large size-medium_large wp-image-14420\" alt=\"Caetano Tjekvik terminal\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-Tjekvik-terminal-768x576.webp 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-Tjekvik-terminal-300x225.webp 300w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-Tjekvik-terminal-1024x768.webp 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-Tjekvik-terminal-1536x1152.webp 1536w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Caetano-Tjekvik-terminal.webp 2000w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"Caetano Tjekvik terminal | Tjekvik\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ec3d281 e-con-full e-flex e-con e-child\" data-id=\"7ec3d281\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2211ac77 elementor-widget elementor-widget-text-editor\" data-id=\"2211ac77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"span6 widget-span widget-type-custom_widget dnd_area-module-8-vertical-alignment dnd-module\" data-widget-type=\"custom_widget\" data-x=\"0\" data-w=\"6\"><div id=\"hs_cos_wrapper_dnd_area-module-8\" class=\"hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text widget-type-rich_text\" data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"module\"><p>Le groupe Salvador Caetano est l&rsquo;un des principaux groupes de concessionnaires automobiles au monde, employant plus de 7 000 personnes dans 41 pays sur trois continents. Depuis sa base au Portugal, le groupe op\u00e8re dans des domaines aussi divers que la distribution automobile, le commerce de d\u00e9tail et les services, et repr\u00e9sente plus de 26 marques automobiles, dont BMW, Audi, Renault, Honda, Kia, Mercedes-Benz, Peugeot et Toyota. <\/p><p>L&rsquo;une des divisions phares de Salvador Caetano est Caetano Baviera, qui poss\u00e8de 12 installations au service de BMW, MINI et BMW Motorrad, \u00e0 travers le Portugal. Son site de Lisbonne, qui compte plus de 50 r\u00e9servations apr\u00e8s-vente par jour, a commenc\u00e9 \u00e0 num\u00e9riser le parcours apr\u00e8s-vente des clients \u00e0 l&rsquo;adresse Tjekvik au cours de l&rsquo;ann\u00e9e 2022. <\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-150785a9 e-flex e-con-boxed e-con e-parent\" data-id=\"150785a9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b178843 elementor-widget elementor-widget-heading\" data-id=\"1b178843\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Relever les d\u00e9fis li\u00e9s \u00e0 une fr\u00e9quentation \u00e9lev\u00e9e<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c1a20dd elementor-widget elementor-widget-text-editor\" data-id=\"7c1a20dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"row-fluid-wrapper row-depth-1 row-number-7 dnd_area-row-2-background-layers dnd_area-row-2-padding dnd_area-row-2-background-color dnd_area-row-2-max-width-section-centering dnd-section dnd_area-row-2-vertical-alignment\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-cell dnd_area-column-10-vertical-alignment dnd-column\" data-widget-type=\"cell\" data-x=\"0\" data-w=\"12\"><div class=\"row-fluid-wrapper row-depth-1 row-number-8 dnd_area-column-10-row-0-vertical-alignment dnd-row\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-custom_widget dnd_area-module-12-vertical-alignment dnd-module\" data-widget-type=\"custom_widget\" data-x=\"0\" data-w=\"12\"><div id=\"hs_cos_wrapper_dnd_area-module-12\" class=\"hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text widget-type-rich_text\" data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"module\"><div class=\"row-fluid-wrapper row-depth-1 row-number-11 cell_16769902533102-row-1-vertical-alignment dnd-row\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-custom_widget module_1676991146692-vertical-alignment dnd-module\" data-widget-type=\"custom_widget\" data-x=\"0\" data-w=\"12\"><div id=\"hs_cos_wrapper_module_1676991146692\" class=\"hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text widget-type-rich_text\" data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"module\"><div class=\"row-fluid-wrapper row-depth-1 row-number-14 dnd_area-row-2-padding dnd-section\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-cell dnd_area-column-6-padding dnd-column\" data-widget-type=\"cell\" data-x=\"0\" data-w=\"12\"><div class=\"row-fluid-wrapper row-depth-1 row-number-15 dnd-row\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-custom_widget dnd-module\" data-widget-type=\"custom_widget\" data-x=\"0\" data-w=\"12\"><div id=\"hs_cos_wrapper_dnd_area-module-7\" class=\"hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text widget-type-rich_text\" data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"module\"><p>De nombreux clients de Caetano Baviera Lisbon choisissent de d\u00e9poser leur v\u00e9hicule pour un entretien ou une r\u00e9paration avant de se rendre au travail dans le centre-ville. Comme c&rsquo;est le cas pour de nombreux concessionnaires qui desservent une vaste zone de chalandise, des files d&rsquo;attente peuvent se former rapidement, en particulier aux heures de pointe du matin. Si les files d&rsquo;attente peuvent \u00eatre frustrantes pour les clients, les conseillers du service apr\u00e8s-vente sont \u00e9galement soumis \u00e0 une pression suppl\u00e9mentaire pour servir les clients en temps voulu, tout en veillant \u00e0 ce que le travail soit effectu\u00e9 selon des normes \u00e9lev\u00e9es, dignes des marques BMW et MINI.  <\/p><p>Pour relever ces d\u00e9fis, Salvador Caetano s&rsquo;est tourn\u00e9 vers Tjekvik, le principal producteur de technologies intelligentes de libre-service pour les services apr\u00e8s-vente des concessionnaires. Barcelona Premium, un concessionnaire BMW de Caetano Retail Spain, utilisait d\u00e9j\u00e0 cette technologie et avait obtenu des r\u00e9sultats tr\u00e8s positifs. Cela a donn\u00e9 confiance au groupe pour un d\u00e9ploiement plus large.  <\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f0eebf4 e-flex e-con-boxed e-con e-parent\" data-id=\"3f0eebf4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a006d6f e-con-full e-flex e-con e-child\" data-id=\"a006d6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-63fcb299 e-con-full elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-mobile_extra e-flex e-con e-child\" data-id=\"63fcb299\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c1659c9 elementor-widget elementor-widget-image\" data-id=\"7c1659c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Tjekvik-at-Caetano-768x1024.webp\" class=\"attachment-medium_large size-medium_large wp-image-14426\" alt=\"Tjekvik at Caetano\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Tjekvik-at-Caetano-768x1024.webp 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Tjekvik-at-Caetano-225x300.webp 225w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Tjekvik-at-Caetano-1152x1536.webp 1152w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Tjekvik-at-Caetano.webp 1500w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"Tjekvik at Caetano | Tjekvik\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b56a349 elementor-widget elementor-widget-text-editor\" data-id=\"5b56a349\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tjekvik permettent aux clients d&rsquo;enregistrer leur v\u00e9hicule au moment et \u00e0 l&rsquo;endroit qui leur conviennent, soit chez eux en utilisant le site optimis\u00e9 pour les mobiles de Tjekvik, soit chez le concessionnaire gr\u00e2ce \u00e0 des bornes \u00e0 \u00e9cran tactile faciles \u00e0 utiliser. Au lieu d&rsquo;attendre que les conseillers soient disponibles, les clients peuvent utiliser les solutions de Tjekvikpour donner des instructions avant l&rsquo;entretien, s\u00e9lectionner des articles \u00e0 valeur ajout\u00e9e, signer leur autorisation et d\u00e9poser leurs cl\u00e9s en toute s\u00e9curit\u00e9 dans des casiers d\u00e9di\u00e9s int\u00e9gr\u00e9s aux bornes. <\/p><p>Caetano Baviera a commenc\u00e9 \u00e0 utiliser les solutions de libre-service de Tjekvikdans le cadre d&rsquo;un projet pilote qui a d\u00e9but\u00e9 en avril 2022. Deux bornes ont \u00e9t\u00e9 install\u00e9es au d\u00e9part, et Tjekvik a fourni \u00e0 Caetano une formation et un soutien continus pour assurer une transition transparente \u00e0 la fois pour le personnel et pour les clients qui ont opt\u00e9 pour l&rsquo;enregistrement num\u00e9rique. Gr\u00e2ce \u00e0 la technologie intuitive int\u00e9gr\u00e9e au syst\u00e8me de gestion des concessionnaires (DMS) Spiga+ de Caetano, les conseillers et les clients ont rapidement commenc\u00e9 \u00e0 r\u00e9aliser l&rsquo;efficacit\u00e9 du libre-service num\u00e9rique.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a9af3d8 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"7a9af3d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a713b76 elementor-widget elementor-widget-image\" data-id=\"3a713b76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Tjekvik-at-Caetano-768x1024.webp\" class=\"attachment-medium_large size-medium_large wp-image-14426\" alt=\"Tjekvik at Caetano\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Tjekvik-at-Caetano-768x1024.webp 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Tjekvik-at-Caetano-225x300.webp 225w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Tjekvik-at-Caetano-1152x1536.webp 1152w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Tjekvik-at-Caetano.webp 1500w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"Tjekvik at Caetano | Tjekvik\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3ccf1e e-flex e-con-boxed e-con e-parent\" data-id=\"e3ccf1e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a5ad80 elementor-widget elementor-widget-heading\" data-id=\"3a5ad80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Am\u00e9lioration de la satisfaction des clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da64c60 elementor-widget elementor-widget-text-editor\" data-id=\"da64c60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"row-fluid-wrapper row-depth-1 row-number-7 dnd_area-row-2-background-layers dnd_area-row-2-padding dnd_area-row-2-background-color dnd_area-row-2-max-width-section-centering dnd-section dnd_area-row-2-vertical-alignment\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-cell dnd_area-column-10-vertical-alignment dnd-column\" data-widget-type=\"cell\" data-x=\"0\" data-w=\"12\"><div class=\"row-fluid-wrapper row-depth-1 row-number-8 dnd_area-column-10-row-0-vertical-alignment dnd-row\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-custom_widget dnd_area-module-12-vertical-alignment dnd-module\" data-widget-type=\"custom_widget\" data-x=\"0\" data-w=\"12\"><div id=\"hs_cos_wrapper_dnd_area-module-12\" class=\"hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text widget-type-rich_text\" data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"module\"><div class=\"row-fluid-wrapper row-depth-1 row-number-11 cell_16769902533102-row-1-vertical-alignment dnd-row\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-custom_widget module_1676991146692-vertical-alignment dnd-module\" data-widget-type=\"custom_widget\" data-x=\"0\" data-w=\"12\"><div id=\"hs_cos_wrapper_module_1676991146692\" class=\"hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text widget-type-rich_text\" data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"module\"><p>Caetano Baviera a interrog\u00e9 1 800 clients par t\u00e9l\u00e9phone sur une p\u00e9riode de trois mois, de juillet \u00e0 septembre 2022, afin de d\u00e9terminer leur niveau de satisfaction g\u00e9n\u00e9ral. Les r\u00e9sultats ont montr\u00e9 que les clients qui ont \u00e9vit\u00e9 des temps d&rsquo;attente plus longs sont plus satisfaits que ceux qui ont d\u00fb attendre pour \u00eatre vus. <\/p><p>Au cours de la semaine 25, lorsque seulement 5 % des clients ont d\u00fb attendre, les notes de satisfaction globale ont atteint 9,0, avec un pic de 9,7 au cours de la semaine 35, lorsqu&rsquo;un nombre significatif de 30 % des utilisateurs ont eu recours aux services d&rsquo;enregistrement express sur le site Tjekvik. La satisfaction globale des clients \u00e9tait plus \u00e9lev\u00e9e chez ceux qui ont utilis\u00e9 l&rsquo;enregistrement num\u00e9rique que chez ceux qui ont opt\u00e9 pour la m\u00e9thode traditionnelle, avec des notes respectives de 8,8 et 8,6. <\/p><p>Le succ\u00e8s du projet pilote a \u00e9t\u00e9 tel que Caetano Baviera a adopt\u00e9 d\u00e9finitivement le libre-service num\u00e9rique Tjekvik sur son site de Lisbonne et a rapidement \u00e9tendu le d\u00e9ploiement \u00e0 son concessionnaire BMW et MINI dans la ville pittoresque de Cascais, un site qui accueille en moyenne 20 rendez-vous apr\u00e8s-vente par jour.<\/p><p>Un nombre croissant de clients utilisent d\u00e9sormais l&rsquo;enregistrement num\u00e9rique dans les deux \u00e9tablissements. Jusqu&rsquo;en avril 2023 inclus, 27 % des clients de Baviera Lisbonne ont choisi de s&rsquo;enregistrer \u00e0 domicile, et 34 % d&rsquo;entre eux ont utilis\u00e9 la borne pour d\u00e9poser leurs cl\u00e9s \u00e0 l&rsquo;arriv\u00e9e. Chez le concessionnaire BMW et Mini de Cascais, les chiffres sont respectivement de 24 % et 22 %.  <\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d712846 elementor-widget elementor-widget-image\" data-id=\"d712846\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Ceatano-showroom-forecourt-1024x682.jpg\" class=\"attachment-large size-large wp-image-14432\" alt=\"Ceatano showroom forecourt\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Ceatano-showroom-forecourt-1024x682.jpg 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Ceatano-showroom-forecourt-300x200.jpg 300w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Ceatano-showroom-forecourt-768x512.jpg 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Ceatano-showroom-forecourt-1536x1024.jpg 1536w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/03\/Ceatano-showroom-forecourt.jpg 2000w\" sizes=\"(max-width: 800px) 100vw, 800px\" title=\"Ceatano showroom forecourt | Tjekvik\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6a00c6 elementor-widget elementor-widget-text-editor\" data-id=\"f6a00c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"row-fluid-wrapper row-depth-1 row-number-7 dnd_area-row-2-background-layers dnd_area-row-2-padding dnd_area-row-2-background-color dnd_area-row-2-max-width-section-centering dnd-section dnd_area-row-2-vertical-alignment\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-cell dnd_area-column-10-vertical-alignment dnd-column\" data-widget-type=\"cell\" data-x=\"0\" data-w=\"12\"><div class=\"row-fluid-wrapper row-depth-1 row-number-8 dnd_area-column-10-row-0-vertical-alignment dnd-row\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-custom_widget dnd_area-module-12-vertical-alignment dnd-module\" data-widget-type=\"custom_widget\" data-x=\"0\" data-w=\"12\"><div id=\"hs_cos_wrapper_dnd_area-module-12\" class=\"hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text widget-type-rich_text\" data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"module\"><div class=\"row-fluid-wrapper row-depth-1 row-number-11 cell_16769902533102-row-1-vertical-alignment dnd-row\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-custom_widget module_1676991146692-vertical-alignment dnd-module\" data-widget-type=\"custom_widget\" data-x=\"0\" data-w=\"12\"><div id=\"hs_cos_wrapper_module_1676991146692\" class=\"hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text widget-type-rich_text\" data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"module\"><p>Rui Concei\u00e7\u00e3o, directeur apr\u00e8s-vente chez Caetano Baviera, a d\u00e9clar\u00e9 : \u00ab\u00a0Plus nos clients essaient nos nouvelles solutions d&rsquo;enregistrement num\u00e9rique, plus ils sont satisfaits. Le processus de parcours client num\u00e9ris\u00e9 fonctionne parfaitement ; il est rapide, s\u00e9curis\u00e9 et intuitif &#8211; pour nous et pour le client. Il permet \u00e0 nos \u00e9quipes d&rsquo;apr\u00e8s-vente de r\u00e9pondre avec souplesse \u00e0 l&rsquo;\u00e9volution des demandes des clients et \u00e0 l&rsquo;augmentation de la charge de travail. En plus de r\u00e9duire les temps d&rsquo;attente, il nous lib\u00e8re du temps pour fournir une r\u00e9ponse personnalis\u00e9e et de haute qualit\u00e9 aux clients qui appellent pour demander des d\u00e9tails sur des travaux d&rsquo;entretien en cours ou potentiels.   <\/p><div class=\"row-fluid-wrapper row-depth-1 row-number-24 dnd-row\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-custom_widget dnd-module\" data-widget-type=\"custom_widget\" data-x=\"0\" data-w=\"12\"><div id=\"hs_cos_wrapper_widget_1706868034808\" class=\"hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text\" data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"module\"><p>\u00ab\u00a0De m\u00eame que de plus en plus de gens utilisent aujourd&rsquo;hui le libre-service num\u00e9rique pour commander un repas dans un fast-food, je vois une tendance similaire se dessiner dans le secteur de l&rsquo;apr\u00e8s-vente automobile, lorsque de plus en plus de clients choisiront activement d&rsquo;enregistrer leur v\u00e9hicule par voie num\u00e9rique.\u00a0\u00bb<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-653c8497 e-grid e-con-boxed e-con e-parent\" data-id=\"653c8497\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-152bf43a elementor-widget elementor-widget-counter\" data-id=\"152bf43a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Enregistrement express<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"30\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b5ac885 elementor-widget elementor-widget-counter\" data-id=\"4b5ac885\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Meilleur score de satisfaction de la client\u00e8le<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"9.7\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-447f867b elementor-widget elementor-widget-counter\" data-id=\"447f867b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Dans les ventes \u00e0 valeur ajout\u00e9e<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">\u20ac<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"100000\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">+<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1eb70402 e-flex e-con-boxed e-con e-parent\" data-id=\"1eb70402\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82f02d9 elementor-widget elementor-widget-heading\" data-id=\"82f02d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Augmentation des recettes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1322c4a2 elementor-widget elementor-widget-text-editor\" data-id=\"1322c4a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"row-fluid-wrapper row-depth-1 row-number-7 dnd_area-row-2-background-layers dnd_area-row-2-padding dnd_area-row-2-background-color dnd_area-row-2-max-width-section-centering dnd-section dnd_area-row-2-vertical-alignment\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-cell dnd_area-column-10-vertical-alignment dnd-column\" data-widget-type=\"cell\" data-x=\"0\" data-w=\"12\"><div class=\"row-fluid-wrapper row-depth-1 row-number-8 dnd_area-column-10-row-0-vertical-alignment dnd-row\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-custom_widget dnd_area-module-12-vertical-alignment dnd-module\" data-widget-type=\"custom_widget\" data-x=\"0\" data-w=\"12\"><div id=\"hs_cos_wrapper_dnd_area-module-12\" class=\"hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text widget-type-rich_text\" data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"module\"><div class=\"row-fluid-wrapper row-depth-1 row-number-11 cell_16769902533102-row-1-vertical-alignment dnd-row\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-custom_widget module_1676991146692-vertical-alignment dnd-module\" data-widget-type=\"custom_widget\" data-x=\"0\" data-w=\"12\"><div id=\"hs_cos_wrapper_module_1676991146692\" class=\"hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text widget-type-rich_text\" data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"module\"><div class=\"row-fluid-wrapper row-depth-1 row-number-13 dnd-section dnd_area-row-4-max-width-section-centering dnd_area-row-4-background-layers dnd_area-row-4-background-color dnd_area-row-4-padding dnd_area-row-4-vertical-alignment\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-cell cell_16769902467822-vertical-alignment dnd-column\" data-widget-type=\"cell\" data-x=\"0\" data-w=\"12\"><div class=\"row-fluid-wrapper row-depth-1 row-number-18 cell_16769902467822-row-2-vertical-alignment dnd-row\"><div class=\"row-fluid \"><div class=\"span12 widget-span widget-type-custom_widget module_1676991885973-vertical-alignment dnd-module\" data-widget-type=\"custom_widget\" data-x=\"0\" data-w=\"12\"><div id=\"hs_cos_wrapper_module_1676991885973\" class=\"hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text widget-type-rich_text\" data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"module\"><p>En plus d&rsquo;am\u00e9liorer le service \u00e0 la client\u00e8le et d&rsquo;aider les conseillers \u00e0 se concentrer sur les clients qui ont besoin d&rsquo;attention, les solutions de Tjekvik ont permis \u00e0 Caetano Baviera d&rsquo;augmenter ses revenus gr\u00e2ce \u00e0 la vente crois\u00e9e de produits et de services au cours du processus d&rsquo;enregistrement num\u00e9rique.  <\/p><p>Jusqu&rsquo;\u00e0 la fin du mois d&rsquo;avril 2023, Caetano Baviera a vendu plus de 100 000 euros de produits et services \u00e0 valeur ajout\u00e9e sur les deux sites gr\u00e2ce aux nouvelles technologies num\u00e9riques.<\/p><p>La strat\u00e9gie globale du groupe Salvador Caetano consiste \u00e0 r\u00e9inventer les mod\u00e8les commerciaux et \u00e0 d\u00e9velopper de nouveaux services en fonction des besoins de ses clients. La satisfaction des clients et la croissance durable des revenus \u00e9tant au c\u0153ur de sa r\u00e9ussite, le groupe \u00e9tend les solutions num\u00e9riques de libre-service de Tjekvik \u00e0 d&rsquo;autres parties de son r\u00e9seau.   <\/p><p>Apr\u00e8s les mises en \u0153uvre r\u00e9ussies de Tjekvik au Portugal, d&rsquo;autres concessionnaires du groupe Salvador Caetano en b\u00e9n\u00e9ficient maintenant, notamment Caetano Cuzco BMW et Mercedes-Benz Caetano Benet, ainsi que des sites du groupe en Su\u00e8de.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-149c3460 e-flex e-con-boxed e-con e-parent\" data-id=\"149c3460\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-54c8fff9 e-con-full e-flex e-con e-child\" data-id=\"54c8fff9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8b0887 elementor-testimonial--skin-default elementor-testimonial--layout-image_inline elementor-testimonial--align-center elementor-arrows-yes elementor-pagination-type-bullets elementor-widget elementor-widget-testimonial-carousel\" data-id=\"d8b0887\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;show_arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;speed&quot;:500,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;loop&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]}}\" data-widget_type=\"testimonial-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial__content\">\n\t\t\t\t\t<div class=\"elementor-testimonial__text\">\n\t\t\t\t\t\t<p>\"Plus nos clients essaient nos nouvelles solutions d'enregistrement num\u00e9rique, plus ils sont satisfaits. Le processus de num\u00e9risation du parcours client fonctionne parfaitement ; il est rapide, s\u00e9curis\u00e9 et intuitif - pour nous comme pour le client. Il permet \u00e0 nos \u00e9quipes d'apr\u00e8s-vente de r\u00e9pondre avec souplesse \u00e0 l'\u00e9volution des demandes des clients et \u00e0 l'augmentation de la charge de travail.\"  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-testimonial__footer\">\n\t\t\t\t\t\t\t\t<cite class=\"elementor-testimonial__cite\"><span class=\"elementor-testimonial__name\">Rui Concei\u00e7\u00e3o<\/span><span class=\"elementor-testimonial__title\">Directeur apr\u00e8s-vente chez Caetano Baviera<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Portugu\u00eas Le groupe leader de concessionnaires automobiles Salvador Caetano adopte le libre-service num\u00e9rique 17 mai 2023 Les solutions d&rsquo;enregistrement num\u00e9rique de Tjekvik ont permis d&rsquo;am\u00e9liorer la satisfaction des clients et le chiffre d&rsquo;affaires d&rsquo;un concessionnaire portugais de premier plan. Le groupe Salvador Caetano est l&rsquo;un des principaux groupes de concessionnaires automobiles au monde, employant plus [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":0,"parent":3983,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15924","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Dans cette \u00e9tude de cas, d\u00e9couvrez comment Salvador Cae utilise les solutions de libre-service num\u00e9rique de Tjekvi pour am\u00e9liorer son exp\u00e9rience apr\u00e8s-vente et optimiser son efficacit\u00e9.\" \/>\n\t<meta name=\"robots\" content=\"max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n\t<meta name=\"google-site-verification\" content=\"9PXm2QtMM5RDVYRpa-EGrnVOmNWMB8RJJfHjriN0nJQ\" \/>\n\t<link rel=\"canonical\" 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