{"id":21347,"date":"2025-09-09T13:54:23","date_gmt":"2025-09-09T13:54:23","guid":{"rendered":"https:\/\/tjekvik.com\/blog\/plus-de-60-des-clients-allemands-du-service-apres-vente-sont-prets-a-entendre-parler-de-vehicules-neufs-ou-doccasion-a-acheter\/"},"modified":"2025-09-09T13:55:50","modified_gmt":"2025-09-09T13:55:50","slug":"plus-de-60-des-clients-allemands-du-service-apres-vente-sont-prets-a-entendre-parler-de-vehicules-neufs-ou-doccasion-a-acheter","status":"publish","type":"post","link":"https:\/\/tjekvik.com\/fr\/blog\/plus-de-60-des-clients-allemands-du-service-apres-vente-sont-prets-a-entendre-parler-de-vehicules-neufs-ou-doccasion-a-acheter\/","title":{"rendered":"Plus de 60 % des clients allemands du service apr\u00e8s-vente sont pr\u00eats \u00e0 entendre parler de v\u00e9hicules neufs ou d&rsquo;occasion \u00e0 acheter."},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li><em>26 % des clients du service apr\u00e8s-vente sont \u00ab\u00a0tr\u00e8s int\u00e9ress\u00e9s\u00a0\u00bb et 37 % \u00ab\u00a0plut\u00f4t int\u00e9ress\u00e9s\u00a0\u00bb par des informations sur les v\u00e9hicules neufs ou d&rsquo;occasion.<\/em> <\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><em>82% sont pr\u00eats \u00e0 recevoir une \u00e9valuation de leur v\u00e9hicule actuel<\/em> <\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><em>Les solutions num\u00e9riques en libre-service de Tjekvik peuvent pr\u00e9senter des produits et services \u00e0 valeur ajout\u00e9e aux clients pendant le processus d&rsquo;enregistrement  <\/em> <\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">Selon une nouvelle enqu\u00eate command\u00e9e par le fournisseur de logiciels num\u00e9riques d&rsquo;apr\u00e8s-vente Tjekvik, <strong>une proportion significative de clients apr\u00e8s-vente en Allemagne <\/strong>est pr\u00eate \u00e0 entendre parler d&rsquo;offres de v\u00e9hicules neufs ou d&rsquo;occasion lorsqu&rsquo;ils se pr\u00e9sentent \u00e0 l&rsquo;entretien ou \u00e0 la r\u00e9paration de leur propre v\u00e9hicule.  <\/p>\n\n<p class=\"wp-block-paragraph\">L&rsquo;enqu\u00eate a r\u00e9v\u00e9l\u00e9 que <strong>63 %<\/strong> des clients sont r\u00e9ceptifs \u00e0 l&rsquo;id\u00e9e que leur concessionnaire leur parle d&rsquo;une \u00e9ventuelle voiture neuve ou d&rsquo;occasion de remplacement lorsqu&rsquo;ils se pr\u00e9sentent pour des travaux d&rsquo;entretien, <strong>26 %<\/strong> \u00e9tant \u00ab\u00a0tr\u00e8s int\u00e9ress\u00e9s\u00a0\u00bb et<strong> 37 % <\/strong>\u00ab\u00a0plut\u00f4t int\u00e9ress\u00e9s\u00a0\u00bb.  <\/p>\n\n<p class=\"wp-block-paragraph\">Une proportion encore plus importante de clients du service apr\u00e8s-vente<strong>(82 %)<\/strong> s&rsquo;est montr\u00e9e dispos\u00e9e \u00e0 recevoir une \u00e9valuation de leur v\u00e9hicule actuel, <strong>38 %<\/strong> \u00e9tant \u00ab\u00a0tr\u00e8s int\u00e9ress\u00e9s\u00a0\u00bb et <strong>44 %<\/strong> \u00ab\u00a0plut\u00f4t int\u00e9ress\u00e9s\u00a0\u00bb.  <\/p>\n\n<h3 class=\"wp-block-heading\">Ventes suppl\u00e9mentaires :<\/h3>\n\n<p class=\"wp-block-paragraph\">Les solutions num\u00e9riques de libre-service de Tjekvik peuvent \u00eatre utilis\u00e9es pour pr\u00e9senter aux clients des produits et services \u00e0 valeur ajout\u00e9e suppl\u00e9mentaires de mani\u00e8re claire et coh\u00e9rente au cours du <a href=\"https:\/\/tjekvik.com\/fr\/accueil-check-in-en-ligne\/\" title=\"\">processus d&rsquo;enregistrement<\/a>. En plus d&rsquo;\u00e9l\u00e9ments tels que les plans d&rsquo;entretien et les extensions de garantie, les concessionnaires peuvent pr\u00e9senter des offres de d\u00e9tail, y compris des \u00e9valuations de v\u00e9hicules et des offres de v\u00e9hicules neufs et d&rsquo;occasion.   <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Christian Mark<\/strong>, PDG et cofondateur de Tjekvik, a d\u00e9clar\u00e9 : \u00ab\u00a0En int\u00e9grant les opportunit\u00e9s de vente au d\u00e9tail dans les processus d&rsquo;apr\u00e8s-vente, les concessionnaires peuvent capitaliser sur les points de contact existants avec les clients, am\u00e9liorant ainsi les exp\u00e9riences de vente et de service.\u00a0\u00bb  <\/p>\n\n<h3 class=\"wp-block-heading\">Exp\u00e9rience client :<\/h3>\n\n<p class=\"wp-block-paragraph\">En plus d&rsquo;am\u00e9liorer les opportunit\u00e9s de g\u00e9n\u00e9ration de revenus, les solutions de Tjekvik donnent aux clients la flexibilit\u00e9 d&rsquo;enregistrer et de retirer leurs v\u00e9hicules au moment et \u00e0 l&rsquo;endroit qui leur conviennent, soit \u00e0 la maison en utilisant un site optimis\u00e9 pour les mobiles, soit chez les concessionnaires via des tablettes et des <a href=\"https:\/\/tjekvik.com\/fr\/kiosques-en-concession\/\" title=\"\">bornes tactiles<\/a> faciles \u00e0 utiliser. Au lieu de faire la queue pour attendre que les conseillers soient disponibles, les clients peuvent utiliser le libre-service num\u00e9rique pour donner des instructions avant l&rsquo;entretien, s\u00e9lectionner des \u00e9l\u00e9ments \u00e0 valeur ajout\u00e9e, donner leur autorisation et d\u00e9poser leurs cl\u00e9s. <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">*Enqu\u00eate men\u00e9e par OnePoll aupr\u00e8s de 1 000 automobilistes allemands qui font appel \u00e0 des concessionnaires principaux pour l&rsquo;entretien et la r\u00e9paration.  <\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En Allemagne, une grande partie des clients du service apr\u00e8s-vente sont pr\u00eats \u00e0 entendre parler d&rsquo;offres de v\u00e9hicules neufs ou d&rsquo;occasion lorsqu&rsquo;ils se rendent \u00e0 l&rsquo;entretien ou \u00e0 la r\u00e9paration de leur propre v\u00e9hicule.<\/p>\n","protected":false},"author":33,"featured_media":21342,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[57,17],"tags":[111,113,70],"class_list":["post-21347","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","category-non-classifiee","tag-allemagne","tag-enquete","tag-rapport"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"En Allemagne, les clients du service apr\u00e8s-vente sont ouverts aux offres de v\u00e9hicules neufs ou d&#039;occasion lorsqu&#039;ils se rendent \u00e0 l&#039;entretien ou \u00e0 la r\u00e9paration de leur propre v\u00e9hicule.\" \/>\n\t<meta name=\"robots\" content=\"max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n\t<meta name=\"author\" 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