{"id":22389,"date":"2025-11-27T11:16:49","date_gmt":"2025-11-27T11:16:49","guid":{"rendered":"https:\/\/tjekvik.com\/?page_id=22389"},"modified":"2025-12-09T17:44:01","modified_gmt":"2025-12-09T17:44:01","slug":"studium-przypadku-bmw-grunblau-grupo-resnova","status":"publish","type":"page","link":"https:\/\/tjekvik.com\/pl\/historie-klientow\/studium-przypadku-bmw-grunblau-grupo-resnova\/","title":{"rendered":"Studium przypadku BMW Gr\u00fcnblau Grupo Resnova"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22389\" class=\"elementor elementor-22389 elementor-22384\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46c6f802 e-flex e-con-boxed e-con e-parent\" data-id=\"46c6f802\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4fd2648 e-con-full e-flex e-con e-child\" data-id=\"4fd2648\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3ad6943 e-con-full e-flex e-con e-child\" data-id=\"3ad6943\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2b1e71c e-con-full e-flex e-con e-child\" data-id=\"2b1e71c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3cee845 e-con-full e-flex e-con e-child\" data-id=\"3cee845\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fb5f0f elementor-widget elementor-widget-heading\" data-id=\"2fb5f0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">BMW Gr\u00fcnblau Grupo Resnova<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9c8b3e e-con-full elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-mobile_extra e-flex e-con e-child\" data-id=\"f9c8b3e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eff58e5 elementor-widget elementor-widget-image\" data-id=\"eff58e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"576\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-768x576.jpg\" class=\"attachment-medium_large size-medium_large wp-image-22406\" alt=\"Grunblau entrance\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-768x576.jpg 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-300x225.jpg 300w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-1024x768.jpg 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-1536x1152.jpg 1536w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-2048x1536.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"Imagen de WhatsApp 2025-04-15 a las 124725_b43917d5 | Tjekvik\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbce14e e-con-full e-flex e-con e-child\" data-id=\"fbce14e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61c4587 elementor-widget elementor-widget-heading\" data-id=\"61c4587\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Czerwiec 2025 r.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0f475c e-con-full e-flex e-con e-child\" data-id=\"e0f475c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8703d50 elementor-widget elementor-widget-heading\" data-id=\"8703d50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Historia sukcesu BMW Gr\u00fcnblau Grupo Resnova  <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c32092b e-con-full e-flex e-con e-child\" data-id=\"c32092b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d2194c elementor-widget elementor-widget-heading\" data-id=\"7d2194c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Zwi\u0119kszenie wydajno\u015bci operacyjnej dzi\u0119ki cyfrowemu check-outowi w obs\u0142udze posprzeda\u017cowej.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d3eec88 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"7d3eec88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a1dd33a elementor-widget elementor-widget-image\" data-id=\"4a1dd33a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"576\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-768x576.jpg\" class=\"attachment-medium_large size-medium_large wp-image-22406\" alt=\"Grunblau entrance\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-768x576.jpg 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-300x225.jpg 300w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-1024x768.jpg 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-1536x1152.jpg 1536w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-04-15-a-las-124725_b43917d5-2048x1536.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"Imagen de WhatsApp 2025-04-15 a las 124725_b43917d5 | Tjekvik\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-625b1d8f e-flex e-con-boxed e-con e-parent\" data-id=\"625b1d8f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3baa5c9f elementor-widget elementor-widget-text-editor\" data-id=\"3baa5c9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Zlokalizowany w p\u00f3\u0142nocnej Hiszpanii BMW Gr\u00fcnblau, cz\u0119\u015b\u0107 Grupo Resnova, rozpocz\u0105\u0142 w 2023 r. cyfrow\u0105 transformacj\u0119 swoich dzia\u0142a\u0144 posprzeda\u017cowych. Dzi\u0119ki wprowadzeniu rozwi\u0105za\u0144 samoobs\u0142ugowych Tjekvik, dealer by\u0142 w stanie wyd\u0142u\u017cy\u0107 godziny obs\u0142ugi, zwi\u0119kszy\u0107 wydajno\u015b\u0107 operacyjn\u0105 i poprawi\u0107 jako\u015b\u0107 obs\u0142ugi klienta. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3853873a e-flex e-con-boxed e-con e-parent\" data-id=\"3853873a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3fae0d2 e-con-full e-flex e-con e-child\" data-id=\"3fae0d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b3dee36 elementor-widget elementor-widget-image\" data-id=\"2b3dee36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/check-inn-1-1024x576.jpg\" class=\"attachment-large size-large wp-image-22439\" alt=\"Grunblau self service area\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/check-inn-1-1024x576.jpg 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/check-inn-1-300x169.jpg 300w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/check-inn-1-768x432.jpg 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/check-inn-1-1536x864.jpg 1536w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/check-inn-1-2048x1152.jpg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" title=\"check inn | Tjekvik\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37332193 e-con-full e-flex e-con e-child\" data-id=\"37332193\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec62ee3 elementor-widget elementor-widget-heading\" data-id=\"7ec62ee3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u0142ugi czas oczekiwania dla klient\u00f3w, dodatkowe godziny pracy dla zespo\u0142u  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d5598d elementor-widget elementor-widget-text-editor\" data-id=\"4d5598d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Przed wdro\u017ceniem kiosku Indoor firmy Tjekvik, BMW Gr\u00fcnblau stan\u0119\u0142o przed wyzwaniem wsp\u00f3lnym dla wielu dealer\u00f3w: z godzinami obs\u0142ugi posprzeda\u017cnej, kt\u00f3re nie w pe\u0142ni odpowiada\u0142y potrzebom klient\u00f3w (zamykanie w porze lunchu i po 18:00 po po\u0142udniu), odbi\u00f3r i odbi\u00f3r pojazd\u00f3w musia\u0142 odbywa\u0107 si\u0119 w ramach ograniczonego harmonogramu.<\/p><p>W wielu przypadkach klienci czekali kilka minut na odebranie kluczyk\u00f3w, zmuszaj\u0105c doradc\u00f3w serwisowych do niepotrzebnej pracy w nadgodzinach.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-568f5fae e-flex e-con-boxed e-con e-parent\" data-id=\"568f5fae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-38a6f1b4 e-con-full e-flex e-con e-child\" data-id=\"38a6f1b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7c9d2ea3 e-con-full elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-mobile_extra e-flex e-con e-child\" data-id=\"7c9d2ea3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28481278 elementor-widget elementor-widget-image\" data-id=\"28481278\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"1151\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-768x1151.jpg\" class=\"attachment-medium_large size-medium_large wp-image-22424\" alt=\"hand putting key in locker indoor\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-768x1151.jpg 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-200x300.jpg 200w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-683x1024.jpg 683w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-1024x1536.jpg 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-1366x2048.jpg 1366w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-scaled.jpg 1707w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"_NK27952-Edit | Tjekvik\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e79eac1 elementor-widget elementor-widget-heading\" data-id=\"5e79eac1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Obecnie ponad po\u0142owa klient\u00f3w nie przechodzi ju\u017c przez recepcj\u0119  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36bd607f elementor-widget elementor-widget-text-editor\" data-id=\"36bd607f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>BMW Gr\u00fcnblau zainstalowa\u0142o kiosk Indoor firmy Tjekvik w dedykowanym, zamkni\u0119tym obszarze znajduj\u0105cym si\u0119 pomi\u0119dzy recepcj\u0105 a zewn\u0119trznym parkingiem, umo\u017cliwiaj\u0105c klientom dost\u0119p do kiosku od 8:00 rano do 21:00 wieczorem.<\/p><p>W ten spos\u00f3b klienci mog\u0105 odbiera\u0107 swoje pojazdy autonomicznie, w czasie, kt\u00f3ry najbardziej im odpowiada, nawet poza standardowymi godzinami pracy dealera.<\/p><p>W rezultacie 50% klient\u00f3w nie musi ju\u017c zatrzymywa\u0107 si\u0119 w recepcji; udaj\u0105 si\u0119 bezpo\u015brednio do terminala, aby odebra\u0107 lub odda\u0107 kluczyki do samochodu. Tylko klienci, kt\u00f3rzy musz\u0105 zaj\u0105\u0107 si\u0119 kwestiami ubezpieczeniowymi lub bardziej skomplikowanymi naprawami, s\u0105 obs\u0142ugiwani osobi\u015bcie przez doradc\u0119. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b86b40d e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"3b86b40d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32dbae97 elementor-widget elementor-widget-image\" data-id=\"32dbae97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"1151\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-768x1151.jpg\" class=\"attachment-medium_large size-medium_large wp-image-22424\" alt=\"hand putting key in locker indoor\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-768x1151.jpg 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-200x300.jpg 200w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-683x1024.jpg 683w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-1024x1536.jpg 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-1366x2048.jpg 1366w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27952-Edit-scaled.jpg 1707w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"_NK27952-Edit | Tjekvik\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5861b0e0 e-grid e-con-boxed e-con e-parent\" data-id=\"5861b0e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c4c2e79 elementor-widget elementor-widget-counter\" data-id=\"1c4c2e79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<p class=\"elementor-counter-title\">Korzystanie z kiosku<\/p>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"50\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bc76e73 elementor-widget elementor-widget-counter\" data-id=\"7bc76e73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<p class=\"elementor-counter-title\">Samoobs\u0142ugowe wymeldowanie<\/p>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"20\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-331311b5 elementor-widget elementor-widget-counter\" data-id=\"331311b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<p class=\"elementor-counter-title\">Wyd\u0142u\u017cone godziny pracy<\/p>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"9\" data-from-value=\"\" data-delimiter=\",\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">pm<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce24168 e-flex e-con-boxed e-con e-parent\" data-id=\"ce24168\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf56f45 elementor-widget elementor-widget-heading\" data-id=\"cf56f45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kiosk, dodatkowe rami\u0119 dla doradcy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edcb830 e-flex e-con-boxed e-con e-parent\" data-id=\"edcb830\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4408c7b elementor-widget elementor-widget-text-editor\" data-id=\"4408c7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>BMW Gr\u00fcnblau ma obecnie wysoki odsetek kas samoobs\u0142ugowych wynosz\u0105cy 20% i wdra\u017ca \u015brodki maj\u0105ce na celu jego dalsze wzmocnienie.<\/p><p>Klucz do tak wysokiego wska\u017anika adopcji?<\/p><p>Elastyczno\u015b\u0107, jak\u0105 oferuje klientom, w po\u0142\u0105czeniu z wysi\u0142kiem doradc\u00f3w w\u0142o\u017conym w wyja\u015bnienie, jak dzia\u0142a samoobs\u0142uga i jakie korzy\u015bci zapewnia. Gdy klienci oddaj\u0105 samoch\u00f3d w salonie, doradcy wyja\u015bniaj\u0105, \u017ce otrzymaj\u0105 wiadomo\u015b\u0107 SMS, gdy ich pojazd b\u0119dzie gotowy do odbioru, wraz z instrukcjami, jak to zrobi\u0107 w kiosku. Doradcy oferuj\u0105 nawet, \u017ce zadzwoni\u0105 do klient\u00f3w, aby upewni\u0107 si\u0119, \u017ce otrzymali wiadomo\u015b\u0107 SMS.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99ea315 e-flex e-con-boxed e-con e-parent\" data-id=\"99ea315\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3dbf2c elementor-widget elementor-widget-image\" data-id=\"c3dbf2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-03-28-a-las-165553_747cc4dc-1024x768.jpg\" class=\"attachment-large size-large wp-image-22412\" alt=\"Grunblau recepcion directa workshop\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-03-28-a-las-165553_747cc4dc-1024x768.jpg 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-03-28-a-las-165553_747cc4dc-300x225.jpg 300w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-03-28-a-las-165553_747cc4dc-768x576.jpg 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-03-28-a-las-165553_747cc4dc-1536x1152.jpg 1536w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/Imagen-de-WhatsApp-2025-03-28-a-las-165553_747cc4dc.jpg 1600w\" sizes=\"(max-width: 800px) 100vw, 800px\" title=\"Imagen de WhatsApp 2025-03-28 a las 165553_747cc4dc | Tjekvik\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47da0a0 e-flex e-con-boxed e-con e-parent\" data-id=\"47da0a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6246ad elementor-widget elementor-widget-text-editor\" data-id=\"f6246ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dzi\u0119ki samoobs\u0142ugowym rozwi\u0105zaniom Tjekvik, dealer jest w stanie zapewni\u0107 d\u0142u\u017csze godziny odbioru i odbioru dla klient\u00f3w, kt\u00f3rzy przyje\u017cd\u017caj\u0105 po po\u0142udniu lub w weekendy, aby odebra\u0107 swoje pojazdy, bez wyd\u0142u\u017cania zmian doradc\u00f3w lub zwi\u0119kszania ich obci\u0105\u017cenia prac\u0105.<\/p><p>Obecnie Gr\u00fcnblau rozwa\u017ca skierowanie wi\u0119kszego odsetka odbior\u00f3w do kiosku samoobs\u0142ugowego i ograniczenie spersonalizowanych przekaza\u0144 do wyj\u0105tkowych przypadk\u00f3w, kt\u00f3re wymagaj\u0105 dodatkowej rozmowy z klientem, poniewa\u017c wyja\u015bnienia dotycz\u0105ce naprawy i faktura s\u0105 ju\u017c u\u0142atwione dzi\u0119ki samoobs\u0142udze.<\/p><p>Pomimo pocz\u0105tkowej niech\u0119ci, kiosk sta\u0142 si\u0119 integraln\u0105 cz\u0119\u015bci\u0105 zespo\u0142u BMW Gr\u00fcnblau. Doradcy mog\u0105 zostawia\u0107 spersonalizowane notatki, szczeg\u00f3\u0142y zlecenia i wyja\u015bnienia dotycz\u0105ce faktur bezpo\u015brednio w systemie Tjekvik, kt\u00f3re s\u0105 wyra\u017anie wy\u015bwietlane klientowi podczas odbioru pojazdu. <\/p><p>Wed\u0142ug Miguela \u00c1ngela L\u00f3peza, dyrektora ds. obs\u0142ugi posprzeda\u017cowej w Gr\u00fcnblau, &#8222;kluczowym momentem jest sytuacja, w kt\u00f3rej czeka wi\u0119cej klient\u00f3w ni\u017c dost\u0119pnych doradc\u00f3w, czy to dlatego, \u017ce klienci przychodz\u0105 bez um\u00f3wionego spotkania, czy te\u017c dlatego, \u017ce przychodz\u0105 poza uzgodnionym czasem. Je\u015bli z jakiego\u015b powodu nie mamy dost\u0119pnego pe\u0142nego zespo\u0142u, kiosk staje si\u0119 dodatkowym doradc\u0105&#8221;.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ad77e5 e-flex e-con-boxed e-con e-parent\" data-id=\"5ad77e5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7f3b7b5 e-con-full e-flex e-con e-child\" data-id=\"7f3b7b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6027b88 elementor-widget elementor-widget-image\" data-id=\"6027b88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27956-1-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-image-22430\" alt=\"check in check out screen kiosk indoor\" srcset=\"https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27956-1-768x512.jpg 768w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27956-1-300x200.jpg 300w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27956-1-1024x683.jpg 1024w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27956-1-1536x1024.jpg 1536w, https:\/\/tjekvik.com\/wp-content\/uploads\/2025\/11\/NK27956-1-2048x1366.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"_NK27956 1 | Tjekvik\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54cc829 e-con-full e-flex e-con e-child\" data-id=\"54cc829\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6935ceb elementor-widget elementor-widget-heading\" data-id=\"6935ceb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cyfrowe wymeldowanie: korzy\u015b\u0107 dla wszystkich<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5f4b9b elementor-widget elementor-widget-text-editor\" data-id=\"e5f4b9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wed\u0142ug Miguela \u00c1ngela, najlepsz\u0105 reklam\u0105 samoobs\u0142ugowej odprawy jest wymeldowanie. Wielu klient\u00f3w pocz\u0105tkowo si\u0119 waha, ale gdy skorzystaj\u0105 z terminala, aby odebra\u0107 samoch\u00f3d i zobacz\u0105, jak prosty jest to proces, staj\u0105 si\u0119 znacznie bardziej sk\u0142onni do korzystania z niego r\u00f3wnie\u017c w celu zwrotu pojazdu. <\/p><p>Do\u015bwiadczenie BMW Gr\u00fcnblau Resnova Group pokazuje, w jaki spos\u00f3b technologia samoobs\u0142ugowa Tjekvik mo\u017ce zoptymalizowa\u0107 operacje, zaoszcz\u0119dzi\u0107 czas i uwolni\u0107 doradc\u00f3w serwisowych, przy jednoczesnym utrzymaniu wysokiego poziomu zadowolenia klient\u00f3w.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58ffd7b0 e-flex e-con-boxed e-con e-parent\" data-id=\"58ffd7b0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7472007b elementor-testimonial--skin-default elementor-testimonial--layout-image_inline elementor-testimonial--align-center elementor-arrows-yes elementor-pagination-type-bullets elementor-widget elementor-widget-testimonial-carousel\" data-id=\"7472007b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;show_arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;speed&quot;:500,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;loop&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]}}\" data-widget_type=\"testimonial-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial__content\">\n\t\t\t\t\t<div class=\"elementor-testimonial__text\">\n\t\t\t\t\t\t<p>\"Kluczowym momentem jest sytuacja, w kt\u00f3rej czeka wi\u0119cej klient\u00f3w ni\u017c dost\u0119pnych doradc\u00f3w, czy to dlatego, \u017ce klienci przychodz\u0105 bez um\u00f3wionej wizyty, czy te\u017c dlatego, \u017ce przychodz\u0105 poza uzgodnionym czasem. Je\u015bli z jakiego\u015b powodu nie mamy dost\u0119pnego pe\u0142nego zespo\u0142u, kiosk staje si\u0119 dodatkowym doradc\u0105\". <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-testimonial__footer\">\n\t\t\t\t\t\t\t\t<cite class=\"elementor-testimonial__cite\"><span class=\"elementor-testimonial__name\">Miguel \u00c1ngel L\u00f3pez<\/span><span class=\"elementor-testimonial__title\">Dyrektor ds. obs\u0142ugi posprzeda\u017cnej<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>BMW Gr\u00fcnblau Grupo Resnova Czerwiec 2025 r. Historia sukcesu BMW Gr\u00fcnblau Grupo Resnova Zwi\u0119kszenie wydajno\u015bci operacyjnej dzi\u0119ki cyfrowemu check-outowi w obs\u0142udze posprzeda\u017cowej. Zlokalizowany w p\u00f3\u0142nocnej Hiszpanii BMW Gr\u00fcnblau, cz\u0119\u015b\u0107 Grupo Resnova, rozpocz\u0105\u0142 w 2023 r. cyfrow\u0105 transformacj\u0119 swoich dzia\u0142a\u0144 posprzeda\u017cowych. Dzi\u0119ki wprowadzeniu rozwi\u0105za\u0144 samoobs\u0142ugowych Tjekvik, dealer by\u0142 w stanie wyd\u0142u\u017cy\u0107 godziny obs\u0142ugi, zwi\u0119kszy\u0107 wydajno\u015b\u0107 operacyjn\u0105 [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":20413,"parent":3856,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22389","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Zlokalizowany w ruchliwym mie\u015bcie Hamburg, ten dealer Stellantis &amp; You zastosowa\u0142 samoobs\u0142ugowe kioski Tjekvik, aby zarz\u0105dza\u0107 popytem w godzinach szczytu i usprawni\u0107 operacje\" \/>\n\t<meta name=\"robots\" content=\"max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n\t<meta 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