In Germany, three quarters of aftersales customers want to hear about additional products and services
An overwhelming majority of aftersales customers in Germany are open to hearing about value-add products and services when they check-in their vehicles for servicing or repair, according to survey.
The surprising benefit of self-service technology: work-life balance in aftersales
Digital tools in the automotive world are often linked to customer convenience and efficiency. But there’s another key benefit that’s gaining attention: better work-life balance for aftersales staff.