Features and subscriptions

Features

• Home Check-in Customers will promptly receive an SMS/email notification inviting them to check in online using their mobile device. During this process, they have the opportunity to select additional products and services and leave comments. The dealer will receive immediate feedback to enhance the preparation process.
• Tablet The two core principles of Tjekvik are to deliver the customer journey that customers choose and to maintain process consistency. Using a tablet with the Tjekvik flow enables us to effectively implement our strategy. Service Advisors can manage customer interactions at the counter with minimal focus on the tool and maximal attention to the service experience.
• Indoor kiosk Our best-in-class indoor kiosk features 20 secure lockers. The terminal enables self-service check-in, allowing customers to leave their car keys in a contactless manner. The kiosk flow offers a convenient process and guides customers through all the necessary steps seamlessly.
• Outdoor kiosk Our top-of-the-line outdoor kiosk features 10 secure lockers, each certified to the EN1143 standard! The main advantage for both customers and dealers is the ability to provide 24/7 self-service for both check-in and check-out.
• Outdoor key drop Non-integrated hardware (basic key box) can be utilized for check-in purposes. Scanning a QR code ensures customer satisfaction and enhances dealer profitability. The entire process is seamlessly managed through effective communication.
• Manual terminal Dealers can use their own hardware (equipped with a PIN) for customers to check out and pick up their car keys after service visits. The customer journey is initiated via SMS and/or email to ensure it is fully aligned with the dealer's processes.
• 1 way data exchange * Basic data import including appointments and work orders, customer and contact information, and vehicle details.
• 2 way data exchange * Allows for data import and feedback write-back, including work order extensions, contact data updates, sales of added value items, responses to inquiries, and status updates.
• Added value products Enables the sale of products and services through both home and kiosk check-in customer journeys. This includes tailored and individual notifications to streamline processes across dealership departments (for example, coordinating car valuations with Used Car Sales alerting the parts team to customer requests).
• Dealership Questions Offers the flexibility to ask any question during the home and kiosk check-in customer journey, accompanied by personalised notifications. Whether enquiring about the preferred return time or requesting a complimentary car wash, all can be included effortlessly in the self-service process.
• OEM Functions With OEM links we can update a customer’s preferred dealership, update marketing preferences and prompt use of the OEM app.
• Sharing within account Maintaining consistency in services, products, and questions across all dealers in a group is crucial to maximize profitability and provide a consistent customer experience. Now, you can define these elements at the account level, minimising the configuration effort, improving efficiency and saving the dealer team’s time.
• Smart rules Services, products, and questions are configured individually by defining rules based on the vehicle brand/model and the scope of the work order. For instance, offer home chargers to EVs and oil top-ups only to vehicles with combustion engines. Avoid asking detailed questions to fleet cars and streamline the process to enhance efficiency and smoothness.
• Rental / courtesy car Use our simple courtesy car check-out process or integrate with one of our approved rental providers to offer a fully digital check-in and check-out experience. Customers can complete all their rental paperwork and check in from home, then simply drop off their keys and pick up their replacement vehicle using a kiosk. This setup makes managing rental and courtesy cars straightforward and allows for proactive planning of your courtesy car fleet.
• Mobile appointment manager Manage the customer keys on any Android or Apple device. Open the locker to pick up and move the car to the workshop as soon as the customer checks in. Prepare the check-out process and send personalized comments to the customer.
• Appointment manager Control center for the self-service process in the form of a Kanban board. Monitor upcoming service visits to ensure you are fully prepared. Open the locker to pick up and move the car to the workshop as soon as the customer checks in. Prepare the check-out process and send personalized comments to the customer.
• Dashboard Back-office dashboard to manage the Tjekvik software and configure customer journeys at every step. Define services, products, and questions. Manage filters for customer eligibility in self-service. Configure personalized communications efficiently.
• Branded URL Dealers can specify their own URL domain for home check-in notifications (SMS/EMAIL). A seamless integration into the dealer's environment enhances efficiency and positively influences customer satisfaction.
• Branded PDF Enhance your appointment summary with custom branding options. Add your own logo (whether for a dealer group or OEM), define the footer and header, and even upload a specific font to cover appointment details and the audit log.
• Smart notifications Send home check-in notifications according to a personalized schedule to maximize the benefits of pre-check-in. A common approach is to send an email notification three days before the service visit and an SMS two days prior. Experience shows this strategy works effectively.
• Document hotel * The appointment summary, which includes details and an audit log, can be automatically uploaded as a PDF file (plus metadata) to dedicated digital storage or a document hotel. This eliminates the need for manual work and copying from emails to dedicated workspaces.
• Payment gateway * Payment requests can be generated during check-out preparation. A PDF with the invoice or work order confirmation will be attached and sent to the customer along with a payment link. Depending on the payment status, the locker containing the customer's key will be unlocked accordingly.
• Payment status * Verify payment status in real time within the DMS during check-out to determine if the locker can be opened. This ensures there are no outstanding invoices with missing payments.
• Reporting Track KPIs throughout the entire self-service process at the dealership. The 'Tjekvik funnel' provides insights into how effectively potential is utilized—from imported appointments and sent notifications that convert into completed home check-ins, to keys deposited during terminal check-in. Profitability is also measured by detailing the products and services sold.