Tjekvik automotive updates
Over two-thirds of Polish drivers face aftersales queues – dealers risk losing businessÂ
A recent nationwide survey revealed that 67% of Polish car owners face queues when visiting a dealership, prompting many to consider switching to independent garages.
Yeomans launches tree-planting initiative through digital self-service
Yeomans, one of the largest dealer groups in the south of England, has introduced a new sustainability initiative that allows aftersales customers to request a tree be planted in lieu of having their car valeted whenever they visit for a service, repair or MOT.
40% of aftersales customers want the option to check-in their vehicles online, according to German survey
A survey commissioned by Tjekvik in Germany has found that a significant proportion of aftersales customers want greater flexibility when checking in their vehicles for service or repair.
Tjekvik and Pinewood.AI collaborate to streamline dealer aftersales experience
An improved integration between Tjekvik and Pinewood.AI makes it easier for dealerships to synchronise aftersales digital self-service with their dealer management system (DMS).
Tales from the Front Line – Mercedes-Benz Mulhouse Groupe Kroely Service Adviser on digitalising the customer experience with Tjekvik
Mercedes-Benz Kroely in Mulhouse is at the forefront of the digital customer experience in France. With Tjekvik, they now offer a seamless customer experience.
Aftersales queues undermine customer loyalty, German survey finds
A new German survey of car owners has revealed that aftersales queues are having a negative impact on customer loyalty and overall satisfaction.