Tales from the Front Line – Mercedes-Benz Mulhouse Groupe Kroely Service Adviser on digitalising the customer experience with Tjekvik
Mercedes-Benz Kroely in Mulhouse is at the forefront of the digital customer experience in France. With Tjekvik, they now offer a seamless customer experience.
Aftersales queues undermine customer loyalty, German survey finds
A new German survey of car owners has revealed that aftersales queues are having a negative impact on customer loyalty and overall satisfaction.