Overcome ZEV mandate hurdles by adopting digital self-service
There’s been a lot of talk recently about how car manufacturers and retailers can sell BEVs in sufficient quantity to meet the UK government’s Zero Emission Vehicle (ZEV) mandate. While the BEV market share in August reached 22.6%, the highest since December 2022 (when BEVs commanded 32.9% of all new cars registered), many manufacturers are […]
Digital Self-Service Enhances Aftersales Efficiency
The Challenge of Managing Aftersales Aftersales departments are often the busiest areas in any modern dealership. Service advisor teams can handle over 50 bookings daily, with some dealerships processing even more. Efficient processing is crucial. Delays can negatively impact customer satisfaction and the dealer’s reputation. Several factors can cause bottlenecks, with staff shortages being a […]