Digital Self-Service Enhances Aftersales Efficiency
The Challenge of Managing Aftersales Aftersales departments are often the busiest areas in any modern dealership. Service advisor teams can handle over 50 bookings daily, with some dealerships processing even more. Efficient processing is crucial. Delays can negatively impact customer satisfaction and the dealer’s reputation. Several factors can cause bottlenecks, with staff shortages being a […]
Digital Self-Service Helps Dealers Enhance Profit and Customer Satisfaction
As 2024 progresses, a number of factors are combining to constrain some of the traditional avenues open to dealers to maximise the profit potential of new and used car sales activity. For example, the Financial Conduct Authority (FCA) has already banned discretionary commission arrangements (DCAs) attached to motor finance agreements, and separately in February, it […]