6pm: the end of the workday for most, the busiest time of the day for aftersales staff at many dealerships.
During the peak hours of early mornings and late afternoons, dealerships often experience the same challenges: long reception queues, operational bottlenecks, and mounting pressure on aftersales teams.
Insight from recent surveys across Europe* shows that extended waiting times can leave customers frustrated with the dealership’s customer service and makes them more likely to turn to independent workshops or fast-fit garage chains that seemingly offer faster service. In Germany, 56% of customers report having to queue to see a service adviser and 22% would consider taking their business elsewhere on their next visit.
Customers are also demanding greater flexibility in aftersales schedules. 31% of customers in Spain and 38% in the UK and Poland would like the ability to collect or drop off their keys outside dealerships’ standard working hours, such as before 8:30am, after 5:30pm, or on weekends.
With self-service check-out, dealerships can now serve customers beyond traditional business hours with no extra staff and no overtime.
How does self-check-out work?
Self-service check-out allows customers to pick up their vehicle without waiting at the reception or meeting with a service adviser in person. It also frees service advisers and allows them to focus on customers who need personalized support or require more detailed conversations.
With Tjekvik, dealerships can extend their service availability and offer customers a flexible check-in and check-out journey.
Using our intuitive Indoor and Outdoor kiosks, service advisers securely deposit keys in the kiosk lockers at the end of the job and indicate the vehicle’s parking spot.
Customers then complete a simple check-out process at the kiosk where they can review the work done, sign off, and effortlessly pick up their keys.
In Spain, BMW Grünblau uses Tjekvik’s Indoor kiosk to allow customers to skip the reception and pick up their vehicles until 9pm at night – well beyond the dealership’s opening hours. Learn more about their successful check-out implementation here.
Tjekvik’s self-service technology provides key features that make digital check-out adoption seamless for both staff and customers:
- Custom notes allow service advisers to add comments, job descriptions, and invoice details directly in the Tjekvik system. These are shown to customers when checking out their vehicle using the kiosk.
- Standalone check-out lets service teams assign self-check-out even for customers who did not check in using the Tjekvik home or kiosk check-in.
- Payment integrations: Tjekvik integrates with numerous online payment systems to enable a fully autonomous check-out experience.
- 24/7 availability: with the Outdoor kiosk, dealerships can allow customers to collect their keys anytime and anywhere.
Discover our best practices for implementing and optimizing check-out at your dealership here.
Key benefits of self-service check-out
Implementing a digital check-out solution offers a wide range of benefits, including:
- Time savings for customers, as they can avoid reception queues during busy times.
- Reduced staff overload, particularly at the end of the day and during weekends. Service advisers no longer need to stay past closing time just to hand over keys and can focus on the work that really matters.
- An enhanced customer experience that empowers customers to visit your dealership on their own schedule, with no waiting and no frustration.
To learn how you can transform your dealership’s operations with Tjekvik’s self-service solutions, get in touch with us.Â
*Surveys conducted by Tjekvik in the UK, Germany, France, Poland, and Spain