Tjekvik’s direct financial impact in dealerships across Poland:
Polish customers love technology that simply works. From BLIK payments to parcel lockers and online flight check-ins, anything that saves time and removes unnecessary steps gains rapid adoption. So it’s no surprise that the same expectation is now entering the automotive aftersales world.
Dealerships are discovering that the very process that increases convenience for customers can also generate substantial financial returns.
The solution lies in combining digital self-service check-in with tailored additional service offers – creating a sales channel that operates 24/7.
Numbers that make a difference
Dealers working with Tjekvik in Poland report, on average, 10,000 PLN (around €2400) in additional revenue per month, per site from self-service upsells alone.
The most advanced users achieve four times more revenue.
According to Igor Krej, Tjekvik’s Sales Market Manager for Poland:
“Dealers who personalise their offers and analyse system data regularly see a return on investment within the first month.”
What drives these results? Often, it is the way information is presented. Igor recalls one example: A customer repeatedly refused a gearbox oil service when asked by a service adviser. But when checking in online – reading the description calmly, perhaps researching it – he added it voluntarily.
Digital check-in doesn’t push; it gives customers time, space, and control.
High-scale impact for large dealer groups
Digital self-service delivers its strongest results in multi-site dealer groups where consistency, speed and efficiency are essential.
Škoda Group (two locations)
- 113,000 PLN (nearly €27,000) in additional revenue in 2025
- Strong focus on accessories and service plans
- ROI achieved in under a month
- Average monthly upsell: 9,400 PLN (over €2200) per site
Large BMW Dealer Network
- Introduced primarily to enable 24/7 drop-off and collection
- 33% of customers left keys in the terminal
- 17% collected vehicles outside standard opening hours
- More than 876,000 PLN (over €200,000) in additional revenue
- Monthly average: 21,900 PLN (more than €5000) per location
The message is clear: once processes are structured, digital tools begin delivering profit almost immediately.
Strong results for medium and smaller dealerships
Digital solutions benefit smaller dealerships just as much.
Single-site Škoda Dealer
- 49,400 PLN (nearly €12,000) in added-value sales within three months
- Popular choices: AC servicing and inspection packages
- ROI achieved in only 32 days
Single-site Hyundai Dealer
- 21,400 PLN (€5000) in upsell revenue in three months
- 58 sales leads generated directly from the service department
- 51% of customers used online check-in
This proves that digital tools can deliver strong, repeatable results even in small operations.
Connecting aftersales with sales
For dealerships with strong fleet or used-car operations, digital check-in becomes a powerful cross-department link.
In one large automotive group, Tjekvik’s digital journey generated:
- 3.5% sales conversion in the trade-in pathway
- 7.5% conversion for direct used-car purchases
Data, not guesswork
Every digital interaction, accepted or declined offer, builds a real-time knowledge base for the dealership.
Tjekvik highlights which services customers accept quickly, which require more explanation and how seasonal patterns influence purchasing behaviour. Over time, dealers can develop a data-driven upsell model, replacing adviser intuition with measurable insight.
The future of aftersales Is already here
Customers have long expected frictionless digital processes in banking, logistics, and retail. Now, they expect the same from dealerships.
- For large groups, it means scalability and consistency.
- For smaller businesses, it means selling more – without hiring more staff.
- For everyone, it means aligning customer convenience with strong financial performance.
Tjekvik doesn’t try to replace service advisers, it amplifies their impact – letting technology handle structured, predictable tasks so advisers can focus on personal interaction where it truly matters.
In every dealership, there is something digital tools can improve. And the results from Poland speak for themselves.