You’ve probably heard it – or even done it: ‘The keys are on the tyre, the agreement’s in the glove box.’
It’s surprising how many dealerships still rely on the old “keys on the tyre” method for rental and courtesy car handovers. It might feel quick and convenient – but in today’s digital world, it’s also unsafe, inefficient, and far from what customers expect.
Let’s face it: customer preferences have evolved. Has your courtesy car process kept up?
The customer shift to digital-first
Today’s consumers are used to managing everything from their bank accounts to grocery deliveries via smartphone – securely, instantly, and 24/7. The same expectations now apply to aftersales service.
When a customer drops off their car for service, they want the alternative vehicle ready and waiting, with minimal admin, no delays, and no last-minute paperwork. Better yet, they want to handle it all from their phone or a self-service kiosk, on their own schedule.
The challenges with traditional rental processes
Despite this shift in customer behaviour, many dealerships still rely on manual, ad-hoc processes to manage rental or courtesy vehicles. Courtesy car handover is no longer just a logistical step. It’s a critical part of the overall customer experience. The non-digital, outdated processes come with many drawbacks:
- Operational inefficiencies – staff must manually validate documents, print contracts, and coordinate logistics
- Security and compliance risks – unverified drivers and missing agreements leave the dealership exposed to risk
- Limited scalability – outside of opening hours, the process grinds to a halt, or it requires staff to stay late or come in early
- Blocked digital check-in – customers needing a rental car are often excluded from self-service flows
In short, what should be a simple, seamless handover often becomes a bottleneck, for the customer and the dealership.
What a better solution looks like: Tjekvik Mobility
Imagine a rental and courtesy car handover that’s:
- Fully digital and self-service
- Integrated with check-in and check-out flows
- Designed to drive revenue through upsells like additional insurance cover
- Available 24/7 via indoor and outdoor kiosks
- Secure and compliant, with driving licence verification
- Flexible enough for both scheduled and ad-hoc rentals
This isn’t wishful thinking, it’s what Tjekvik’s new Mobility feature delivers.
By removing reliance on third-party platforms, dealers get end-to-end control of the rental process within the Tjekvik ecosystem. Customers get the seamless experience they expect, and service teams can focus on high-value tasks.
Why it matters now
Rental and courtesy cars are a valuable part of the aftersales experience – but when the process is not fit for purpose, it drags down the entire customer journey. With Tjekvik’s new solution, dealerships can:
- Expand self-service access to more customers (including those needing rentals)
- Reduce manual workload for service advisors
- Ensure security and compliance with a digital audit trail
- Unlock added-value sales with optional cover during the booking flow
If your team is still hiding keys and chasing signatures, it’s time to modernise. Your customers already expect better – and now, you can deliver it.
Get in touch with us today to learn more.