How Tjekvik self-service helped Breeze boost upsells, improve customer experience and give staff their weekends back

July 2025

At Breeze Van Centre Portsmouth, part of the Breeze Motor Group, a commitment to innovation is central to meeting the needs of busy commercial vehicle customers. In early 2025, the dealership introduced both indoor and outdoor self-service kiosks from Tjekvik to enhance customer convenience, improve staff work-life balance and drive service department efficiency.

In just the first 3 months using Tjekvik, Breeze achieved 56% home check-in and 21% kiosk check-in, with nearly £11,000 in added-value sales generated through Tjekvik’s upsell functionality. In addition to that, they’ve had 74 vehicle valuation requests through self-service, generating leads for/ providing new leads to the sales department.

Enabling 24/7 flexibility for customers

As a commercial vehicle dealership, many of Breeze’s customers are tradespeople and business owners who need the flexibility to fit vehicle servicing around their work schedules. Before implementing Tjekvik, the dealership opened early at 7:00 AM and closed at 6:00 PM on weekdays, with customers dropping keys through a letterbox for early or late arrivals. The General Aftersales Manager Martin Samways saw this as an opportunity to put a more professional system in place.

The indoor and outdoor kiosks, both installed in February 2025, allow customers to check in or collect their vehicles at their convenience, including during evenings and weekends, without needing a member of staff present.

“The biggest benefit for me is the improved customer experience,” says Martin. “We’re now effectively open 24/7 for secure vehicle drop-off and collection.”

Redefining work-life balance for staff

One of the standout /notable impacts of the self-service rollout has been its effect on staff wellbeing. Previously, Breeze service advisors had to stay late for delayed pick-ups or come in on Saturdays to support weekend collections – despite relatively few bookings on those days.

With the new kiosk setup, staff no longer need to be present for vehicle handovers outside of standard work hours. As a result, the dealership made a bold move: they closed the service department on weekends altogether.

“For our team, it’s made a massive difference,” Martin says. “Our advisors don’t have to stay late anymore, and they’ve got their weekends back. That’s a big win.”

The team embraced the change quickly. One service advisor even became the in-house champion for the system, taking the lead on training and support. From day one, the team saw the benefits and recognised the potential for improving both customer and employee experience.

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Driving added-value sales

Beyond convenience and operational improvements, Tjekvik has also delivered measurable commercial value for Breeze Van Centre Portsmouth. In the first three months of self-service usage, the dealership upsold nearly £11,000 in added-value products and services through the Tjekvik check-in journey.

Martin and his team are taking a data-driven approach to further optimise the upselling process. “We’re giving it a full quarter before tweaking the offers, but we’re already seeing clear uptake,” he says. “There’s potential to refine and grow this even more.”

Seamless implementation and strong support

The onboarding and training process for Tjekvik was straightforward and well-received. A dedicated trainer spent a day onsite with the team, ensuring everyone felt confident using the kiosks. Since launch, the system has proven reliable, and the team now manages it independently with ease.

For Breeze, choosing Tjekvik was a natural decision – supported by their OEM and backed by a trusted relationship.

Martin had previously met Tjekvik representatives at Volkswagen events and was already familiar with the product’s value. “It’s a good product, and the support from the team made the decision easy,” he says.

Looking ahead

Final thoughts

In just a few short months, Breeze Van Centre Portsmouth has redefined how it serves customers and supports staff-reducing operational pressure, unlocking new revenue streams, and offering a flexible, digital-first experience that aligns with the expectations of today’s van drivers.

Asked whether he’d recommend Tjekvik to other dealers, Martin’s answer is emphatic: “100%, without a doubt.”

For Breeze, choosing Tjekvik was a natural decision – supported by their OEM and backed by a trusted relationship.

"The biggest benefit for me is the improved customer experience. We’re now effectively open 24/7 for secure vehicle drop-off and collection. Our advisors don’t have to stay late anymore, and they’ve got their weekends back. That’s a big win."