Frequently Asked Questions
Find answers to the most commonly asked questions about our products and services.
General
What are the benefits of using Tjekvik?
Tjekvik provides intelligent self-service technologies that make the aftersales experience better for everyone.
For dealerships, Tjekvik’s self-service kiosks reduce queues and bottlenecks at reception, especially during peak hours. With the Outdoor kiosk, dealerships can provide uninterrupted service 24 hours a day, 7 days a week.
Tjekvik also enhances staff productivity and efficiency, allowing them to focus on essential tasks and dedicate one-to-one time to customers who need it most.
In addition, Tjekvik helps drive revenue by presenting customers with relevant add-ons and upsell opportunities during digital check-in.
With Tjekvik, customers have the flexibility to check their vehicles in and out anytime, anywhere – at home or in-dealership. They save time by skipping lines and conveniently checking in their vehicle for servicing when and where they want.
Tjekvik also allows customers to discover and select customised additional products or services away from the service reception and without feeling rushed or pressured.
What is the difference between the Tjekvik Outdoor and the Indoor kiosk?
The Tjekvik kiosks provide customers with a smooth and fast check-in and check-out experience. Here are the main differences between our Indoor and Outdoor kiosks.
Indoor:
- Large touch screen
- 20 key lockers for key drop-off and pick-up
- Elegant showroom design and quality, perfect for indoor placement
- High-tech digital surveillance and alarm
Outdoor:
- Secure, weather-proof build designed for outdoor environment
- 10 high security lockers
- EN-1143 certified
Where can Tjekvik kiosks be shipped?
Our self-service solutions are predominantly used throughout Europe, the Middle East, Australia, and New Zealand.
However, we ship Tjekvik kiosks worldwide. If you have questions about a specific shipping location, reach out to us.
How long does it take to deliver and install a kiosk?
Delivery times depend on your location and can range from 4-12 days in Europe and Australia, to 4 to 6 weeks in the Middle East. To inquire about the delivery conditions to a specific shipping location, contact us.
The unpacking and installation of the Indoor kiosk is simple and straightforward. It takes approximately one hour if all preparations are in place (power, LAN cable).
For the Outdoors kiosk, unpacking and installation require more time as a concrete foundation needs to be arranged and a pallet lifter should be available at the location.
Power and LAN cable requirements and configuration are the same as in the case of the Indoor unit.
No support is needed for the installation of the kiosks, but our customer Support team is always available during working hours.
Where can the kiosks be installed?
The Indoor kiosk is intended for use in indoor settings, such as dealerships or locations like airports and train stations.
The Outdoor kiosk is built to withstand outdoor conditions enabling the dealerships to provide a 24/7 check-in and check-out.
Do you offer a subscription pricing model?
Yes, we currently offer 3 subscription levels – check them out on our Features page.
For more information about pricing, contact our Sales team.
Features
Can the kiosk be customised with our branding?
Yes, absolutely! We can share guidance on how to customise your kiosk as well as best practice examples.
Can we customise the questions that are shown to customers?
The upselling questions and added-value items are set by the dealer and can be personalised to the customer based on the vehicle make or model and on work order details.
What languages are supported?
Our software works in 30 languages. If you have a question about your language, reach out to us, and we will help you.
Can customers leave feedback at the kiosk?
Yes! The dealer can configure one of the questions to allow sharing feedback.
Are the kiosks secure? Do they have any certifications?
Yes. The Tjekvik kiosks provide a fully safe and secure way to deposit car keys.
The lockers only open when the customer has fully completed check-in or check-out at the kiosk, allowing them to securely place their car key in or pick it up.
The Outdoor kiosk has a robust design crafted from 14mm thick cold rolled steel to prevent tampering and is EN-1143 certified.
What systems does the kiosk integrate with?
Tjekvik integrates with a variety of systems used by dealerships today, including Dealer Management Systems (DMS), Payment gateways, Digital Document Management software, Rental Management systems, and more.
Check our complete list of available integrations here.
Can the kiosks handle payments?
Yes, the kiosks integrate with major payment providers including Stripe, Bumper, or Quickpay. You can see our payment integrations here.
Can Tjekvik be integrated into OEM or dealer group apps?
Yes. Tjekvik can be integrated with the OEM’s or your dealer group’s app.
With OEM links, you can modify marketing preferences or prompt the use of the OEM app, ensuring seamless functionality across various systems and applications.
What if my DMS is not supported?
We are constantly working on expanding our list of integrations.
If you can’t find your DMS on our list of available integrations, reach out to us and our team will be happy to assist you.
What data or reporting is available?
The Tjekvik dashboard allows you to track KPIs throughout the entire self-service process at your dealership.
In your dashboard, you’ll get insights into self-service usage such as the daily number of appointments, notifications sent and delivered, check-ins on site and at home, revenue generated from products and services sold, and more.
Support
What kind of training is provided?
As a Tjekvik customer, you’ll have a dedicated regional Customer Success Manager to assist with regular trainings and to help you boost self-service adoption at your dealership.
You will also have access to guides, articles, tips, and other resources in our dedicated Help Center available in multiple languages.
Throughout the year, we organise live Customer Success webinars to help you make the most of your self-service initiative.
What support is available?
We offer customer support during business hours in all our markets. Our customer satisfaction score in support has consistently been over 94%.
How do I log in to the Tjekvik dashboard?
As part of the shop setup process, an admin user is created. This user will receive a welcome email with the dashboard login instructions.
The admin can create additional users, who will each receive a similar welcome email with steps to access the dashboard.
Couldn’t find what you were looking for?
Send us a message and we’ll respond as soon as possible.
“Tjekvik’s self-service kiosks have revolutionised our aftersales department, reducing stress for service advisors and customers during peak times. This innovation streamlines administrative work through seamless integration with our DMS, allowing our team to focus on meaningful customer interactions. Tjekvik has made a significant difference in our operations.”
Paul Woodhouse, Chief Executive Officer, Sandicliffe
“Our service advisors have really enjoyed working with the kiosks as they save a lot of their time. During the busy periods at the beginning and the end of the day, there are no more long queues.”
Michael Howard General Manager at Hartwell Abingdon
“Since going live with Tjekvik, we’ve noticed significant benefits in a relatively short period of time. We have seen a good level of uptake in terms of our overall upsell and our Service Reception area is notably quieter during the peak drop off and collection points in the day.”
Paul Weedon, Head of Business, Volkswagen Commercial Vehicle Centre
“With Tjekvik, my workday has changed in the sense that I now have more options. It has alleviated the stress on certain check-ins, and most importantly, it has eliminated the frustration of having to decline a check-out due to limited availability.”