Aftersales Report: Consumer Trends in Germany

In an industry undergoing digital transformation, Tjekvik’s consumer survey reveals key trends and customer behaviors shaping the German aftersales market:

• 56% of German car owners say they typically have to queue when visiting their dealership for service, maintenance, or repair work.
• Flexible self-service options help reduce wait times and improve customer satisfaction.
• Digital access to additional products and services creates more upselling opportunities for dealers.

Download the report to uncover the full survey findings and learn how Tjekvik helps dealerships increase efficiency and revenue.

Report available in German.