Why did Gates Harlow choose Tjekvik?
Gates Harlow had tried a self service solution before but was hampered by a manual, unintegrated and unreliable system. When they were presented with Tjekvik, an innovative self-service system, they jumped at the chance to try it.
The dealer group started with the software at two of their sites and quickly expanded to the whole Gate’s group. 12 months later, they haven’t looked back.
The dealers found their customers love the self-service option, with 10,500 checking in at home or at a kiosk in the initial period. Profits have also rocketed, with each site averaging over £1,300 in added value sales each month, and one dealership achieving over £2,000 in one month.
Working with Tjekvik
From a ‘smooth’ implementation to hands-on training, integrating Tjekvik was an easy process, says Peter Bosher, Director at Gates Harlow: ‘The implementation was smooth, it worked very well and we saw the benefits straight away’.
Staff members at each site received live training, help with the set up and quick delivery so Gates Harlow could go live just eight weeks after they placed their order.
For the team at Gate’s Harlow, using Tjekvik has improved efficiency, quality and increased profits. According to Service Advisor Mihai Hanson, ‘It is one of the best upgrades that we have had at our site. It has helped us to serve multiple customers as it is a very efficient and simple process’
The benefits for both staff and team members were clear from the start, says Operations Director, Simon Lewis: ‘We discovered that the new system was far superior to what we had previously, offered more benefits and was very user friendly for both staff and customers.
‘The team were very excited to see how it could benefit their role and the customer journey, we have seen increased profits and efficiency and we are excited to see where it could end up’
Tjekvik is fully integrated with Keyloop, the DMS supplier to the Gates Group, saving the service team valuable time in terms of data flows and document management.
Checking in, made easy.
At Tjekvik, we want to make checking in and out the easiest part of your day. That’s why our software integrates seamlessly with a dealership’s DMS, to improve not only the lives of customers, but the service teams who help them. At Gates Harlow, we are proud to have helped to drive sales and improve the customer experience through our quick and simple integrated software – could you be next?
Watch the video version here.
