Digital tools in the automotive world are often linked to customer convenience and efficiency. But there’s another key benefit that’s gaining attention: better work-life balance for aftersales staff.
In a sector facing ongoing staff shortages, dealerships need more than competitive pay—they need to offer roles that support well-being, reduce burnout, and attract new talent.
In 2024, research by the Institute of the Motor Industry (IMI) revealed that the motor trades had the highest vacancy rates in the UK, with 4 vacancies per 100 employees —43% above the national average, and the highest level in the sector in over 20 years. This shortage is driven primarily by an aging workforce, salary dissatisfaction, and post-pandemic job-hopping, with recruitment difficulties particularly in aftersales roles such as technicians and service advisors.
At the same time, 47% of UK dealers believe staff costs will have the highest impact on dealership profitability, according to Startline Motor Finance.
And that’s where self-service technology comes in.
Reducing long hours and weekend shifts
Traditionally, service advisors have worked long days and weekends to accommodate customers picking up or dropping off vehicles outside business hours. But with self-service kiosks, dealerships can offer 24/7 service without extending opening hours or increasing staff workloads.
At Breeze Van Centre Portsmouth, the introduction of Tjekvik kiosks led to a major shift: the service department now closes on weekends, but customers still collect vehicles using the kiosk.
“Our advisors don’t have to stay late anymore, and they’ve got their weekends back,” says Martin Samways, General Aftersales Manager. That’s a big win.”
Supporting staff happiness and retention
Improving work-life balance isn’t just good for morale—it’s good for business. When aftersales teams feel respected and supported, they’re more likely to stay. They’re also more engaged and motivated to deliver great service.
The change at Breeze wasn’t just operational—it made the team happier and more motivated. One advisor even volunteered to champion the new system internally. When employees feel their time is respected, engagement improves—and so does customer service.
Standing out in a tough talent market
It’s no secret that recruiting aftersales talent is getting harder. Offering flexibility, like no weekend work or unnecessary overtime, is a real advantage when hiring. Self-service tools help dealerships deliver on that promise.
A digital-first workplace also appeals to younger candidates who expect smart tools and efficient systems. A kiosk that handles late pickups says, “we value your time” to both customers and staff.
The bottom line: better balance, better business
As dealers look to the future, retaining experienced staff and attracting the next generation of talent will be critical. Digital self-service tools like Tjekvik’s kiosks are more than a customer convenience—they’re a strategic investment in people.
By giving aftersales teams the tools to deliver excellent service without sacrificing their personal lives, dealerships can foster a happier, more stable workforce—and stand out as employers of choice in a competitive market.