- Tjekvik processed more than five million self-service interactions globally, with added-value revenues totalling over €19.5 million.
- Almost 3.3 million customers checked in their vehicles for service and repair from home, a 22% increase over 2024.
- Dealers in 34 countries now use Tjekvik’s solutions, giving customers the flexibility to check in and check out their vehicles at a time and place convenient for them.
Customer use of digital self-service in aftersales rose sharply in 2025, with over five million using digital check-in and check-out solutions to drop off or collect their vehicles after service or repair.
New figures from Tjekvik, the market leader in self-service aftersales technologies, highlight a 21% increase in digital interactions last year compared to 2024.
Tjekvik’s self-service solutions give customers the flexibility to check in and check out their vehicles at a time and place convenient for them, either at home using a mobile-optimised site, or at dealers via tablets and easy-to-use touchscreen kiosks.
In 2025, more customers have been using digital self-service to provide pre-service instructions, select added-value items, provide authorisation and drop off their keys.
Millions chose self-service to speed up appointments
The convenience of digital self-service and the ability to avoid queues have prompted more customers to use Tjekvik’s solutions in 2025.
The most popular form of digital interaction was home check-in, where almost 3.3 million customers globally used Tjekvik’s solutions to check in their vehicles for service or repair from the comfort of their own homes, a 22% increase over the year before.
Many customers continued their digital journey at the dealership, with 1,4 million customers using Tjekvik’s touchscreen kiosks to check-in their vehicles, a 15% increase over 2024.
Additionally, 352,397 customers used Tjekvik’s digital check-out solutions when collecting their vehicles, a 45% increase.
Increased spending through digitisation
The widespread use of digital self-service means that dealers are increasingly able to generate incremental aftersales revenues that may not have been possible through traditional means of interaction.
Digital check-in allows dealers to automate the promotion of value-added products and services to customers, such as season-specific tyres, premium lubricants, air conditioning checks and service plans.
Tjekvik’s digital self-service solutions delivered over €19.5 million in additional revenue for dealers last year through value-added sales, a 13% increase over 2024.
In total, 487,299 added-value items were sold, with lubrication and additives (79,685), followed by electrical system (55,992) and air conditioning refresh (52,207) proving to be the most popular choices.
Offering aftersales customers digital self-service solutions is also having a positive impact on dealer sales teams.
Tjekvik’s digital check-in solutions logged 166,527 vehicle valuation requests, up 21% over the previous year, helping to create valuable high-intent leads for sales executives and wider retail teams.
Service plan requests were also popular, reaching 152,469 in 2025, highlighting how digitisation can help extend the customer journey past the original sale.
Christian Mark, CEO and Co-founder at Tjekvik, said: “The continued rise in digital self-service adoption in 2025 shows how convenience and efficiency remain the priority for aftersales customers. Our solutions help dealerships meet this demand while also creating valuable revenue generating opportunities through targeted upselling.”
To learn more about what Tjekvik can do for your dealership, get in touch with us.