Tjekvik has become an Associate Member of the National Franchise Dealers Association (NFDA).
Symon Cook, Head of Operations & Member Services at NFDA, said: “We are thrilled to welcome Tjekvik as our latest associate member. Their position as the leading provider of self-service technologies for automotive dealerships is something that will immensely benefit our members.”
Christian Mark, CEO and Co-founder at Tjekvik, said: “We’re delighted to become an associate member of the NFDA and offer our leading services to the valued members of the organisation. Our digital self-service solutions offer many benefits to aftersales teams, whether it’s helping to take the pressure off service advisers, improving revenue, or simply reducing queues at peak times. We embrace this opportunity and look forward to cementing what I’m sure will become a long-standing relationship with the NFDA.”
About Tjekvik
Tjekvik’s products enable customers to securely check their vehicle in and out, how, when and where they want – whether it’s at home on their own device, or in the dealership via user-friendly touchscreen kiosks. The company’s Outdoor solution also delivers a seamless check-in and check-out solution 24 hours a day, seven days a week. Tjekvik’s products have been adopted by dealer groups including Group 1, Hartwell, JCB and Vertu.
As well as lessening aftersales queues, particularly during peak times, Tjekvik’s digital self-service solutions also enable dealers to upsell additional products and services during the check-in process, such as service plans, wiper blades, oil top-ups and seasonal checks.
Demand for the company’s solutions have continued to grow as customers see the benefit of checking their vehicles in at a time convenient for them. Over 1.7 million customers now choose to check-in their vehicles digitally for service, repair or MOT. Global self-service appointments via Tjekvik were up 54% year-on-year, while self-service interactions were up by 44%.
Over 154,000 UK customers using Tjekvik digital check-in opted to purchase additional products and services during 2023, totalling over £5.8 million worth of revenue. Over 103,000 customers used digital self-service to enquire about service plans, while over 95,000 used the opportunity to request vehicle valuations on their existing cars.