2024 Report: Digital Self-Service in Aftersales up by 46%Â
According to Tjekvik’s 2024 data, customer demand for digital self-service in aftersales continues to rise.Â
Over 4.1 million customers worldwide used digital check-in and check-out solutions last year, a 46% increase from 2023.Â
Three quarters of German aftersales customers want to hear about additional products and services
Nationwide survey also finds nearly half of aftersales customers (47%) prefer to consider value-add offers away from the service reception Most popular products and services include top-up oil (37%), seasonal vehicle check-ups (35%), and service plans (30%) Tjekvik digital self-service solutions present value-add products and services during online check-in process to maximise conversions and profit […]