Digital Self-Service Helps Dealers Enhance Profit and Customer Satisfaction
As 2024 progresses, a number of factors are combining to constrain some of the traditional avenues open to dealers to maximise the profit potential of new and used car sales activity. For example, the Financial Conduct Authority (FCA) has already banned discretionary commission arrangements (DCAs) attached to motor finance agreements, and separately in February, it […]
Navigating the Electric Shift: The Evolution of the UK’s Automotive Retail
The landscape of automotive retail in the United Kingdom is undergoing its most rapid transformation in history. This change is fuelled by the emergence of the agency sales model and a significant shift in vehicle technology—from traditional internal combustion engines to battery electric vehicles (BEVs). This evolution not only alters how vehicles are sold but […]