A new automotive partnership is set to revolutionise the pre-service experience for millions of drivers on both sides of the Tasman.
The collaboration between Tjekvik and Auxo Software will introduce self-service kiosks at dealerships throughout New Zealand, while Auxo will also support over 50 Australian dealers already utilising the technology.
Auxo CEO, Terry Allen, stated that these kiosks will allow customers to provide pre-service instructions, select added-value items, sign their authorisation, and securely drop off their keys using dedicated secure lockers. The same kiosks can be used to collect keys once the work is completed.
“It’s no stretch to say this will transform the experience for customers,” Allen remarked. “The Auxo software and Tjekvik digital solutions combined will help even more dealers provide the best experience for their customers and staff.”
“Shorter wait times, simplicity in giving instructions, and a smoother process are just some of the benefits.”
ASG will be the first to introduce the digital check-in and check-out technology at its BMW sites in Auckland this month.
Christian Mark, CEO and Co-Founder at Tjekvik, highlighted that most aftersales customers arrive at dealerships during peak periods in the early morning and late afternoon, leading to queues. Tjekvik’s solutions enable service, maintenance, and repair customers to avoid these queues by allowing them to check in their vehicles how, when, and where they want, whether online at home or via easy-to-use touchscreen kiosks at the dealership.
“This creates a better experience for customers, while also enabling service advisors to spend more time with those customers who require additional support,” Mark explained.
Tjekvik’s digital self-service solutions also provide dealers with additional revenue opportunities by presenting value-added products and services to customers during the digital check-in and check-out process. Popular items with customers include service plans, extended warranty packages, wiper blades, and key fob batteries.
For further information about Tjekvik’s range of check-in and check-out solutions, please visit: www.tjekvik.com. For more information about Auxo, visit www.auxosoftware.com.
