At the Mercedes-Benz Groupe Kroely dealership in Mulhouse, France, Director Cédric Ehret and Aftersales manager William Fuss recognized the importance of adapting their aftersales journey to meet evolving customer expectations.
To do so, the dealership turned to Tjekvik’s home check-in and Indoor kiosk solutions.
“Using Tjekvik over the past few months allowed us to professionalize our customer journey, especially for our time-pressed clients. We always offered our customers a smooth experience, but Tjekvik elevated it to a new level”, says Cédric.
A faster, smoother check-in process
After introducing Tjekvik’s self-service kiosks, the dealership quickly saw a transformation. Around 40% of customers check in from home, so their journey is ready before even walking through the dealership door.
This means fewer bottlenecks, less waiting for customers, and more flexibility for them to choose whether they want to interact with a service adviser, or drop off their vehicle quickly using the kiosk.
Going beyond customer expectations
Tjekvik’s self-service technology doesn’t just simplify operations – it also enhances the customer journey by proposing relevant products and services during digital check-in.
If there’s an opportunity for an additional service the customer might need, the dealership can easily offer it and save time for both customers and service advisers.
“In terms of customer experience, if we identify a complementary service that the customer genuinely needs, we can offer it alongside their scheduled maintenance. This saves customers’ time, and, for us, it’s a way to provide full customer satisfaction by going beyond their expectations”, says William Fuss, Aftersales Manager at Mercedes-Benz Groupe Kroely.
Discover the full story and learn about the dealership’s self-service journey and results here:
The key to a successful collaboration
The dealership feels that one of the key benefits of working with Tjekvik is the teams continuous support in helping the dealership optimize self-service integration and improve their results.
“The kiosk is easy to use, fully customizable, and I think this is what led our teams to embrace it so quickly”, says Cédric.
He would recommend Tjekvik to other dealerships for three key reasons: it enables them to extend service hours – including Saturdays, it facilitates offering additional products and services to interested customers, and it helps reduce wait times during peak hours.
To learn what Tjekvik can do for your dealership, get in touch with us.