Three quarters of German aftersales customers want to hear about additional products and services
Nationwide survey also finds nearly half of aftersales customers (47%) prefer to consider value-add offers away from the service reception Most popular products and services include top-up oil (37%), seasonal vehicle check-ups (35%), and service plans (30%) Tjekvik digital self-service solutions present value-add products and services during online check-in process to maximise conversions and profit […]
Enhancing Customer Loyalty Through OEM-Branded Dealership Experiences
In today’s competitive automotive market, customer experience plays a critical role in shaping brand loyalty and driving business success. For dealerships and dealership groups, aligning the customer journey with the original equipment manufacturer’s (OEM) visual identity is crucial. A seamless, branded experience not only reinforces the OEM’s image but also builds trust and confidence in […]