72% of aftersales customers are open to being upsold additional products and services
Almost three-quarters (72%) of aftersales customers are interested in hearing from their dealer about relevant value-add products and services when they check-in their vehicle for service, repair or MOT. According to a nationwide survey* commissioned by Tjekvik, a specialist in digital aftersales solutions, 31% of car owners are ‘very interested,’ while 41% said they were […]
Rapid Growth in Aftersales Self-Service: A Global Success in H1 2024
The first half of 2024 has witnessed a remarkable surge in the adoption of digital self-service solutions within the automotive aftersales industry. As consumers increasingly seek convenience and efficiency, these technologies have become pivotal in transforming the customer experience. A closer look at the data reveals significant trends and financial benefits that are reshaping how […]