How to measure your dealership’s ROI on self-serviceÂ
With more dealerships embracing digital transformation, self-service technology is a key driver for increased efficiency and productivity.Â
In addition to time and cost savings, self-service also creates strategic advantages including an enhanced customer experience, brand loyalty, and higher customer retention.
Mercedes-Benz Groupe Kroely enhances operational efficiency and elevates the customer experience with Tjekvik
At the Mercedes-Benz Groupe Kroely dealership in Mulhouse, France, Director Cédric Ehret and Aftersales manager William Fuss recognized the importance of adapting their aftersales journey to meet evolving customer expectations.