Self-service adoption accelerates with more than 3 million interactions in H1 2026

• Tjekvik customers recorded over 3 million self-service interactions during the first half of 2026, up 25% year on year. 

• Over €40.5 million worth of value-add products and services were sold through self-service. 

• More than 105,000 vehicle valuation requests, up 27%, highlight substantial sales opportunities created by digital aftersales check-in. 

More customers embrace digital self-service 

More drivers than ever are choosing self-service solutions when visiting and interacting with aftersales departments.  

During the first half of 2026, Tjekvik, the market-leading provider of digital self-service technologies, recorded 3,055,479 self-service interactions – a 25% increase compared with the same period last year. 

The continued growth reflects increasing customer demand for faster, more convenient and more flexible ways to check in their vehicles for servicing, repairs and MOTs. 

Tjekivik dealerships globally saw 43% of customers chose to check in from home before their appointment, while 19% used Tjekvik’s in-dealer kiosks. 

Digital check-outs also continued to gain momentum, increasing by 20% year on year and giving more customers a faster and more convenient way to collect their vehicle once work is complete. 

Digital self-service boosts aftersales revenue 

Beyond improving the customer experience, digital self-service is also delivering significant commercial benefits for dealers. 

During the first half of 2026, dealers generated €40.5 million in additional revenue through Tjekvik’s online and in-dealer solutions. 

Customers purchased more than 265,000 value-add products and services through self-service, with demand for service plans growing 36% compared with the first half of 2025 to more than 98,000 requests across all regions. 

Meanwhile, vehicle valuation requests rose by 27% to 105,417, providing retail teams with a significant volume of high-intent sales leads. 

These results reinforce a clear trend: customers are increasingly comfortable making purchasing decisions at their own pace, without the pressure of a traditional service reception environment. 

Continued global growth 

Tjekvik also continued to expand its global footprint during the first half of 2026, with more dealerships adopting its digital check-in and check-out solutions across 36 countries, including new markets, such as Finland and Italy. 

To find out how Tjekvik can help improve your dealership’s operational efficiency while delivering the speed, convenience and flexibility today’s customers expect, get in touch with us: https://tjekvik.com/contact-us-at-tjekvik/