Glinicke Automobile wanted to transform the entire aftersales experience for both customers and staff. To achieve this they turned to Tjekvik’s self-service solutions. The results have exceeded expectations.
Flexibility that works around the customer
30% of customers now check in from home before they arrive at the dealership. A further 11% complete the entire process at the kiosk on-site – freeing up the service team to focus their time where it matters most.
The clearest sign that things have changed? Customers are now collecting their vehicles at 11pm and midnight. Something that wasn’t possible before, but is now normal thanks to the Outdoor kiosk.
Real results, real revenue
In just one year, Glinicke Automobile generated€25,000 in additional revenue through self-service, alongside 68 sales leads passed directly to the sales team.
Glinicke Automobile also took home the Automobil Business Award, an external recognition that reinforced what the team already felt: they were on the right track.
Peak-time pressure, the morning rush and the late-afternoon collection crunch, is now far more manageable. When three customers arrive at once, the kiosk handles the structured parts of the process so the team doesn’t have to.
The right option for every customer
Glinicke Automobiles experience with Tjekvik is proof that self-service isn’t about replacing human interaction. Customers who prefer speaking to an adviser still can. Those who want a fast, frictionless drop-off now have that option too. The goal is simple: the right experience for every type of customer.
Off the back of these results, Glinicke Automobile has committed to rolling Tjekvik’s self-service solutions out across further sites – a clear signal that what started as a single deployment has become a core part of how they do business.
Want to see how Tjekvik could work for your dealership? Get in touch with us here.