One of Ireland’s leading Audi and Volkswagen dealer groups uses Tjekvik to cut queues, free up staff, and unlock new upselling revenue across its network.
The self-service shift
Across the Blackwater Motors network, digital self-service has reshaped the aftersales experience – freeing up service teams and unlocking significant upselling revenue.
When implementing self-service, mindset is everything: management buy-in, clear processes, and a real desire to change day-to-day habits. For Blackwater Motors, introducing Tjekvik wasn’t just a digital decision – it was an operational one, aimed at modernising the customer experience and easing pressure on service staff during busy periods.
Key highlights:
- 47% check in from home
- 40% check in via kiosk
- €34,000 upsold year-to-date
- 300+ sales leads generated
To find out more about how Blackwater Motors benefited from Tjekvik, watch the video below!
Book a demo tailored to your market and discover how Tjekvik can reduce queues, free up your team, and unlock new upselling revenue: https://tjekvik.com/request-a-tjekvik-demo/