Tjekvik automotive updates
Over half of drivers in France face aftersales queues – dealers risk losing business
Queuing at dealerships to drop off or collect vehicles for service or repair has become so prevalent that it is now affecting over half of French customers, according to a recent nationwide survey.Â
How to measure your dealership’s ROI on self-serviceÂ
With more dealerships embracing digital transformation, self-service technology is a key driver for increased efficiency and productivity.Â
In addition to time and cost savings, self-service also creates strategic advantages including an enhanced customer experience, brand loyalty, and higher customer retention.
Mercedes-Benz Groupe Kroely enhances operational efficiency and elevates the customer experience with Tjekvik
At the Mercedes-Benz Groupe Kroely dealership in Mulhouse, France, Director Cédric Ehret and Aftersales manager William Fuss recognized the importance of adapting their aftersales journey to meet evolving customer expectations.
How self-service check-out helps aftersales teams work smarter, not harderÂ
With self-service check-out, dealerships can now serve customers beyond traditional business hours with no extra staff and no overtime.Â
In Germany, three quarters of aftersales customers want to hear about additional products and services
An overwhelming majority of aftersales customers in Germany are open to hearing about value-add products and services when they check-in their vehicles for servicing or repair, according to survey.
The surprising benefit of self-service technology: work-life balance in aftersales
Digital tools in the automotive world are often linked to customer convenience and efficiency. But there’s another key benefit that’s gaining attention: better work-life balance for aftersales staff.