Tjekvik automotive updates
Mercedes-Benz Groupe Kroely enhances operational efficiency and elevates the customer experience with Tjekvik
At the Mercedes-Benz Groupe Kroely dealership in Mulhouse, France, Director Cédric Ehret and Aftersales manager William Fuss recognized the importance of adapting their aftersales journey to meet evolving customer expectations.
How self-service check-out helps aftersales teams work smarter, not harderÂ
With self-service check-out, dealerships can now serve customers beyond traditional business hours with no extra staff and no overtime.Â
In Germany, three quarters of aftersales customers want to hear about additional products and services
An overwhelming majority of aftersales customers in Germany are open to hearing about value-add products and services when they check-in their vehicles for servicing or repair, according to survey.
The surprising benefit of self-service technology: work-life balance in aftersales
Digital tools in the automotive world are often linked to customer convenience and efficiency. But there’s another key benefit that’s gaining attention: better work-life balance for aftersales staff.
A new survey finds 64% of Spanish drivers face aftersales queues  Â
A recent survey shows that nearly two-thirds of Spanish customers face queues at dealerships when dropping off or collecting vehicles for service or repairs.
Over two-thirds of Polish drivers face aftersales queues – dealers risk losing businessÂ
A recent nationwide survey revealed that 67% of Polish car owners face queues when visiting a dealership, prompting many to consider switching to independent garages.