Tjekvik automotive updates
In Germany, three quarters of aftersales customers want to hear about additional products and services
An overwhelming majority of aftersales customers in Germany are open to hearing about value-add products and services when they check-in their vehicles for servicing or repair, according to survey.
The surprising benefit of self-service technology: work-life balance in aftersales
Digital tools in the automotive world are often linked to customer convenience and efficiency. But there’s another key benefit that’s gaining attention: better work-life balance for aftersales staff.
A new survey finds 64% of Spanish drivers face aftersales queues  Â
A recent survey shows that nearly two-thirds of Spanish customers face queues at dealerships when dropping off or collecting vehicles for service or repairs.
Over two-thirds of Polish drivers face aftersales queues – dealers risk losing businessÂ
A recent nationwide survey revealed that 67% of Polish car owners face queues when visiting a dealership, prompting many to consider switching to independent garages.
Yeomans launches tree-planting initiative through digital self-service
Yeomans, one of the largest dealer groups in the south of England, has introduced a new sustainability initiative that allows aftersales customers to request a tree be planted in lieu of having their car valeted whenever they visit for a service, repair or MOT.
40% of aftersales customers want the option to check-in their vehicles online, according to German survey
A survey commissioned by Tjekvik in Germany has found that a significant proportion of aftersales customers want greater flexibility when checking in their vehicles for service or repair.